Patient Registration Representative
: Job Details :

Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.EDUCATION/EXPERIENCE REQUIRED:* High school diploma or G.E.D. equivalent required.* One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.* EPIC training/experience preferred.* Insurance payor systems experience preferred.* ICD-10 medical terminology experience preferred.* Strong computer skills and working knowledge of Microsoft Office products.* Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.* Must be willing and able to instruct others.* Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.Additional Information* Organization: Corporate Services* Department: Outpatient Registration - HFAH* Shift: Rotating* Union Code: Not Applicable