Location: Cape Coral,FL, USA
Summary
Patient Relations Assistant is assigned to the Patient Advocates Office. Assists and coordinates work in support of the patient advocate program. Assisting veterans, families and representatives, recognizing and recommending solutions regarding patient concerns. Identify existing and potential opportunities for improvement and suggest solutions. Serves as initial point of contact for questions from patients concerning services and is often the first point of contact for the Executive Office.
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Overview
* Accepting applications
* Open & closing dates
12/09/2024 to 12/17/2024
* Salary
$49,025 - $63,733 per year
* Pay scale & grade
GS 7
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Location
1 vacancy in the following location:
* Cape Coral, FL 1 vacancy
* Remote job
No
* Telework eligible
No
* Travel Required
Not required
* Relocation expenses reimbursed
No
* Appointment type
Permanent
* Work schedule
Full-time - Monday - Friday 8:00 am - 4:30 pm
* Service
Competitive
* Promotion potential
None
* Job family (Series)
* 0303 Miscellaneous Clerk And Assistant
* Supervisory status
No
* Security clearance
Other
* Drug test
No
* Position sensitivity and risk
Non-sensitive (NS)/Low Risk
* Trust determination process
* Suitability/Fitness
* Financial disclosure
No
* Bargaining unit status
Yes
* Announcement number
CBTC-12635597-25-SJ
* Control number
822861400
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This job is open to
* The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
ALL US CITIZENS - DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.
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Duties
Include but are not limited to:
* Initial point of contact for questions from patients concerning services and is often the first point of contact for the Executive Office.
* Uses judgmental decision making and may provide advisory and technical assistance to patients, administrative staff, and professional staff regarding medical care, or refer the patient for complicated concerns.
* Receives and handles concerns ensuring that quality service is rendered in a timely, competent, and caring manner.
* Researches problems and/or reviews issues and requests related to information regarding provisions for medical care, eligibility, etc., clarify issues, and evaluate the need for additional information.
* Provides administrative functions for the facility compiling ADP security requirements, handling written correspondence and telephone inquiries, training, contracting various ancillary services to ascertain status of interpretation and professional staff for consultation regarding final disposition of patient treatment plans.
* Assists in preparing inquiries, such as Congressional inquiries.
* Assists in tracking and preparing monthly reports on all patient centered and customer service activities and enters daily into the Patient Advocate Tracking System (PATS).
* Maintains files in the office and tracks correspondence coming into the medical center.
Position Description Title/PD#: Patient Relations Assistant/PD106130
Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be
some walking; standing; bending; carrying of light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work.
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Requirements
Conditions of Employment
* You must be a U.S. citizen to apply for this job
* Subject to a background/suitability investigation
* May serve a probationary period
* Selective Service Registration is required for males born after 12/31/1959
* A complete application package; Resume, Transcripts, etc.
* Selected applicants will be required to complete an online onboarding process
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
* Preferred Experience: 1 year front line customer service experience in a healthcare environment.
Minimum Qualification Requirement:
GS-07 grade level: One year of specialized experience (equivalent to the GS-06 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.
* Specialized experience includes: Handling written correspondence and telephone inquiries, training, and contacting various services. Assists in preparing congressional inquiries. Assists in tracking and preparing monthly reports on all patient centered and customer service activities and enters daily into the Patient Advocate Tracking System (PATS). Maintains files in the office and tracks correspondence coming into the medical center. Provide advice regarding regulations. Provides advice regarding regulations. Assisting and coordinating work in support of the Patient Advocate program. Assist all Veterans and their families, and stakeholders.
There is no educational substitution at this grade level.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
This job does not have an education qualification requirement.
Additional information
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
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* Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.
* Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
* Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Documents Accepted:
* Cover Letter
* Resume
Documents Required:
* Resume
Please review the above list(s) to ensure you have included all necessary documents required for your application. Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, ICTAP/CTAP documentation (for displaced Federal/VA employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.
Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online. Applying online will allow you to review and track the status of your application.
* How to Apply
All applicants are encouraged to apply online.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 12/17/2024 to receive consideration. To preview the questionnaire click
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Agency contact information
Vilnalys Irizarry-Brisueno
Phone (787) ###-#### X126196 Email ...@va.gov
Address CW Bill Young Department of Veterans Affairs Medical Center
10000 Bay Pines Boulevard
Bay Pines, FL 33744
US
Learn more about this agency
Next steps
After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.
* Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
* Criminal history inquiries
* Equal Employment Opportunity (EEO) Policy
* Financial suitability
* New employee probationary period
* Privacy Act
* Reasonable accommodation policy
* Selective Service
* Signature and false statements
* Social security number request
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Required Documents
Documents Accepted:
* Cover Letter
* Resume
Documents Required:
* Resume
Please review the above list(s) to ensure you have included all necessary documents required for your application. Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, ICTAP/CTAP documentation (for displaced Federal/VA employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.
Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online. Applying online will allow you to review and track the status of your application.
Help
How to Apply
All applicants are encouraged to apply online.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 12/17/2024 to receive consideration. To preview the questionnaire click
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Read more
Agency contact information
Vilnalys Irizarry-Brisueno
Phone (787) ###-#### X126196 Email ...@va.gov
Address CW Bill Young Department of Veterans Affairs Medical Center
10000 Bay Pines Boulevard
Bay Pines, FL 33744
US
Learn more about this agency
Next steps
After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.
Read more
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
* Criminal history inquiries
* Equal Employment Opportunity (EEO) Policy
* Financial suitability
* New employee probationary period
* Privacy Act
* Reasonable accommodation policy
* Selective Service
* Signature and false statements
* Social security number request
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Help
Overview
* Accepting applications
* Open & closing dates
12/09/2024 to 12/17/2024
* Salary
$49,025 - $63,733 per year
* Pay scale & grade
GS 7
* Location
1 vacancy in the following location:
* Cape Coral, FL 1 vacancy
* Remote job
No
* Telework eligible
No
* Travel Required
Not required
* Relocation expenses reimbursed
No
* Appointment type
Permanent
* Work schedule
Full-time - Monday - Friday 8:00 am - 4:30 pm
* Service
Competitive
* Promotion potential
None
* Job family (Series)
* 0303 Miscellaneous Clerk And Assistant
* Supervisory status
No
* Security clearance
Other
* Drug test
No
* Position sensitivity and risk
Non-sensitive (NS)/Low Risk
* Trust determination process
* Suitability/Fitness
* Financial disclosure
No
* Bargaining unit status
Yes
* Announcement number
CBTC-12635597-25-SJ
* Control number
822861400
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/822861400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.