Location: Brooklyn,NY, USA
The Department of Patient Relations at SUNY Downstate Health Sciences University is seeking a Patient Relations Specialist. The successful candidate will:
* Investigate and respond to patient/family member complaints promptly.
* Documents patients' complaints in the Complaint Tracking Systems.
* Run reports analytics of Patient Satisfaction data.
* Expedite services Limited English Proficiency population, ensuring interpretive services are provided.
* Perform daily rounding on assigned units visiting the new admissions.
* Answer incoming calls regarding patient complaints in a professional and courteous manner.
* Responsible for adhering to the complaint management process for prompt resolution.
* Collaborate with key department heads to identify issues and develop action plans to address improve the patient experience.
Required Qualifications:
* Bachelor's degree with two years' experience, or actively working towards obtaining a degree.
* Excellent verbal and written communication skills.
* Proficient in Microsoft Suite.
* Project Management experience.
* Team Facilitation experience.
Preferred Qualifications:
* Bilingual
Work Schedule:
Monday-Friday; 10am-6pm
Salary Grade/Rank:
SL-4
Salary Range:
Commensurate with experience and qualifications
Executive Order:
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) ###-#### or via email at ...@goer.ny.gov.
Equal Employment Opportunity Statement:
SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.
Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at 718-###-####.