Patient Rep/ HEPE Navigator
: Job Details :

Who We Are:People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Conemaugh Memorial Medical Center is the largest healthcare provider in west central Pennsylvania, serving over a half-million patients each year. Conemaugh Memorial MedicalCenter has 537 inpatient, behavioral health, rehabilitation, and transitional care beds and is home to the highest level of care designations for Neonatal Care (Level 3) and Trauma Care (Level 1).Where We Are:The city of Johnstown is home to high-performing schools and safe, affordable neighborhoods that make working, living and raising a family special. There are many opportunities for educational advancement including the University of Pittsburgh at Johnstown, Saint Francis University, and Mount Aloysius College.Why Choose Us:* Health (Medical, Dental, Vision) and 401K Benefits for full-time employees* Competitive Paid Time Off / Extended Illness Bank package for full-time employees* Employee Assistance Program - mental, physical, and financial wellness assistance* Tuition Reimbursement/Assistance for qualified applicants* Professional Development and Growth Opportunities* And much more…Position Summary:Leads patient experience in the hospital. Conducts proactive rounds on patient care areas assessing the service excellence provided and providing consultation as needed. Serves as a mentor/coach in service excellence. Navigator provides patient care coordination by serving as a liaison between a patient and the practitioners and services they may require throughout the organization. Designs and implements programming aimed at alleviating healthcare disparities and inequities.EEOC Statement:Conemaugh Health System is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.* High School Diploma* Bachelor's degree in Nursing, life sciences, psychology, sociology, education, health care administration, communication,or other health care related field or will complete within 5 years.* Minimum of five years professional nursing / clinical health care experience.* Current PA registered nurse license or licensure in clinical field as required.* Ability to apply a high level of interpersonal skills and crisis management techniques.* Effective written and oral communication skills.* Ability to maintain and generate reports from patient complaint software.* High level of organizational skills.* Willingness to honor patients 'preferred gender identity and use the pronouns and terminology that the patient prefers.* Understand the differences between gender assigned at birth and the gender the patients self- describe or self-identify.Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran