PATIENT REPRESENTATIVE
: Job Details :

ATRIUM MEDICAL CENTERPATIENT REPRESENTATIVE / CONSUMER RELATIONSFULL TIME / 8A-4:30P80 HOURS PER PAY PERIODThe Patient Experience Patient Representative is to serve as a consultant and liaison between patient/family/legal representative, visitors, hospital and medical staff, and health careproviders; actively listening to identify problems, seek solutions, and serve as a catalyst for change and performance improvement. The Patient Representative documents complaints and grievances or events identified, and report the findings and/or recommendations to appropriate leadership staff. While maintaining confidentiality, the Patient Representative performs problem solving and patient advocacy duties. The role is highly collaborative, interfaces and partners with all levels of the organization and medical staff, and proactively rounds in support of the patient experience.EducationMinimum Level of Education Required: Bachelor's degreeExperienceMinimum Level of Experience Required: 1 - 3 years of job-related experiencePreferred experience: Preferred experience - Customer ServiceKnowledge/SkillsOutstanding customer service skills with strong verbal and written communication skillsAbility to handle a broad diversity of people from all socioeconomic backgrounds, races and culturesAbility to exercise sound judgement and critical thinking skills, be action oriented, and service drivenDevelop, build and manage relationships and have stress management and leadership skillsProblem solving, complaint resolution, and mediation skillsComputer skills and experience with medical recordsFamiliar with Medical TerminologyNotary from county of residence requiredAble to maintain confidentialityFull knowledge and understanding of the regulatory requirements for Patient Rights and Responsibilities, the Complaint/Grievance Process, and HIPPA (privacy) to maintain compliance with Center for Medicare and Medicaid Services (CMS), The Joint Commission (TJC), and Ohio Department of Health (ODH)Prioritize and utilize time effectively