Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?Penn Medicine is dedicated toour tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Job Title: Patient Safety Manager
Department: CPUP Quality and Patient Safety
Location: Multiple Location (main - 3535 Market Street)
Hours: Full Time - HybridSummary:
- The Patient Safety Manager reports to the CPUP Director of Ambulatory Quality and Patient Safety and assumes accountability for CPUP ambulatory system-wide patient safety programs while providing leadership on patient safety efforts and outcomes across CPUP ambulatory practices. Specifically, he/she (1) directs a systematic process for a timely review and follow up of safety events in collaboration with patient safety officers, risk managers, frontline clinical team members, and quality & safety team members; (2) promotes timely reporting of safety events via the event management system; (3) analyzes data to identify safety-related trends and systems defects that may create risk for safety events; and (4) leads efforts to design and implement solutions that eliminate medical errors and mitigate risk for safety events.
- A strong Patient Safety Manager must be able to: (a) communicate effectively toward negotiating multiple perspectives within the organization and driving change; (b) demonstrate judgment and establish credibility with varied teams; (c) exhibit self-direction in maintaining professional knowledge and competence within patient safety; (d) apply critical thinking and analytic skills to design and implement change initiatives; and (e) partner effectively with colleagues throughout the entity and system to advance Penn Medicine's culture of safety.
Responsibilities:• Develop, implement, and sustain a systematic process for review and follow up of safety events• Ensure timely and comprehensive review and follow up of serious/ sentinel safety events. Make recommendations for thorough corrective action.• Direct teams toward timely completion of milestones in the root cause analysis (RCA)/ apparent cause analysis (ACA) process.• Conduct safety investigations, including ACAs, RCAs, huddles and debriefs.• Partner with risk managers, patient safety officers, regulatory affairs, and senior leadership to advance key patient safety priorities and ensure with compliance with regulatory agencies.• Analyze data (i.e., Safety Net reports, patient safety indicators, risk reduction initiatives, etc.) to identify and prioritize trends requiring focused improvement efforts.• Supports event reporting system site administration, maintains integrity of access and file manager training.• Facilitate dialogue among stakeholders and subject matter experts to detect patient safety risks, design plans for mitigating risks and preventing harm, and support implementation and sustainment of patient safety plans.• Serve as a subject matter expert and information for initial systems' design or system redesign.• Lead change management. Engage with teams throughout the hospital to identify and increase awareness of patient safety risks and related process improvements.• Participate in entity and system-level committees charged with advancing patient safety.• Continuously evaluate and evolve processes related to safety review and follow up.Accountable for the following UPHS BEHAVIORAL COMPETENCIES:• Interpersonal Savvy• Ensure Accountability• Tech Savvy• Patient/ Customer Focus• Demonstrates Self-Awareness• Communicates Effectively• Collaborates• Instills Trust• Self-Development• Values Differences• Critical Thinking and Problem Solving• Manages Ambiguity• Being Resilient• Nimble Learning• Builds Networks• Balance Stakeholders• Directs Work• Courage• Plans and Aligns• Organizational Savvy• Manages Conflict• Persuades• Drives Engagement• Optimizes Work ProcessesEducation or Equivalent Experience:
- Bachelor of Arts or Science (Required)
- Healthcare-related field 5+ years In a healthcare-related role. Clinical Experience or 2+ years Direct Patient Care or Strong Technical knowledge of administrative, operational, and/or clinical healthcare functions Patient Safety or 1+ years Relevant Patient Safety Experience CPPS, CPHQ, Lean Six Sigma or related HQS Certification Required within 2 years of hire.
- Master of Arts or Science (Preferred)
- Healthcare, business, Patient Safety and / or health policy or 2+ years In a healthcare-related leadership role. Regulatory or 1+ years Coordinated, prepared and/or participated in regulatory survey(s) Portfolio Management or 1+ years
- Experience in document or portfolio management. Process & quality Improvement or 1+ years
- Relevant Experience applying process Improvement methodology HRO Training or Relevant alternative training such as CUS, TeamSTEPPS, STAR
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's WorkWe are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.Live Your Life's WorkWe are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.