The Safety Monitor position provides continuous video monitor observation of assigned patients. The Safety Monitor observes patient behaviors, verbally re-directs and de-escalates patients, and responds quickly to urgent safety situations. Monitor staff will be knowledgeable and abide bypatient and institutional confidentiality and related hospital policies.
Minimum Education
- High School diploma or equivalent or evidence of attaining.
- Current enrollment in a healthcare-related educational program, or evidence of enrolling within 6 months of hire.
Minimum Work Experience
- Customer Service experience in a public-facing role.
Required Licenses/Certifications
- Completion of endorsed patient/visitor de-escalation and restraint program certification*
- Completion of Dementia Capable Care certification training*
- BLS Certification through the American Heart Association*
*required within 90 days of hire.
Required Skills, Knowledge, and Abilities
- Excellent verbal communication skills.
- Demonstrated moderate level of basic computer skills.
- Demonstrated ability to effectively interact with a diverse group of staff and patients/families from multiple cultures, diverse socio-economic backgrounds, and varying levels of healthcare literacy.
- Ability to remain calm and think and act quickly and effectively.
- Attention to detail.
Pay Range = $16.12 - $23.93
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