Job DetailsLevelExperiencedJob LocationGalloway, NJPosition TypeFull TimeEducation LevelHigh SchoolTravel PercentageNoneJob ShiftDayJob CategoryAdmin - ClericalDescriptionAMI is seeking Patient Schedulers / Call Center Agents to join our growing Scheduling team! This position is a great opportunity to apply your patient communication & customer service skills while making an impact on the patient experience.AMI offers a generous compensation and benefits package including medical, prescription, dental, vision, flexible spending accounts, Paid Time Off (PTO), 401k and profit sharing and the opportunity to work in an exciting and progressive outpatient practice.The Patient Scheduler / Call Center Agent responsibilities include but are not limited to:
- Utilizing the computerized patient-scheduling program to accurately schedule appointments for all requested outpatient exams;
- Provides timely, professional and courteous customer service to all patients calling to make appointments or to inquire about services;
- Provides patients with information required to ensure that appropriate preparation takes place before the diagnostic study; and makes certain that the patients are aware of the paperwork needed upon arrival at the office; and
- Performs all other duties as required and assigned.
This position is based in the Galloway, NJ office location. Following the successful completion of on-site training, hybrid work options (in office with remote work up to 2 days per week) are available. The schedule for this position includes Monday-Friday, day shifts of 9am-5:30pm and 9:30am-6pm, with rotating Saturdays every 6-8 weeks. Schedules may vary to different day shift hours while training. Schedules are subject to change based on business needs.QualificationsCandidates must have a High School Diploma or equivalent. Bilingual (Spanish/English) a plus! Qualified candidates have previous experience in a call center, medical office, or hospital environment. Must demonstrate excellent customer service practices and have the ability to work in a fast-paced environment with minimal supervision. Intermediate computers skills are required for success in this position. Candidates must have exceptional verbal communication skills with professional phone etiquette. AMI offers a generous compensation and benefits package including medical, prescription, dental, vision, flexible spending accounts, Paid Time Off (PTO), 401k and profit sharing and the opportunity to work in an exciting and progressive outpatient practice.EOE