Position Summary: This position handles all aspects of scheduling via telephone, fax, and email. Work is performed under the general direction of the Patient Access Services Supervisor.Essential Duties and Responsibilities:
- Verifies that demographic and insurance information has been updated.
- Schedules initial office visit appointments, labs, radiology tests and infusion.
- Reschedules initial office visit appointments, labs, and radiology tests.
- Schedules changes for all Physicians and Nurse Practitioners.
- Schedules new internal referrals for all Physicians.
- Handles all incoming phone calls and/or emails regarding scheduling appointments.
- Mails out reminders/reschedule letters.
- Notifies Director/Manager of any problems in a timely manner.
- Provides general assistance to patients as they make requests.
- Provides doctor's excuses as needed.
- Cross-trains with other schedulers.
- Respects the dignity and confidentiality of patients.
- Maintains a good attendance record and reports on-time for work.
- Maintains a professional attitude and appearance.
- Complies with clinic safety policies and procedures.
- Possesses good communication skills that lend to a team-oriented work environment.
- Attends staff meetings as scheduled.
- Assists with training and orientation of new employees as assigned.
- Interfaces internally with Medical Records, Insurance, Phone Operators, Nurses and Physicians daily regarding the needs of patients.
- Performs all other duties as assigned.
Work Environment/Physical Demands/Travel:
- Must have excellent organization and follow-up skills; excellent verbal and written communication skills; excellent problem-solving skills; ability to organize and prioritize work assignments; ability to handle multiple priorities in a fast-paced environment; ability to analyze situations and respond in a timely manner; ability to participate in multi-functional teams; ability to establish and maintain effective working relationships within The West Clinic; must be proficient in computer applications including word processing and e-mail. Additional hours may be required.
- High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.
Qualifications/Experience:
- Typical clinical/office environment with moderate noise level.
- Ability to stand, walk, for extended periods of time.
- Ability to read and understand simple instructions, short correspondences, and memos. Ability to write simple reports. Ability to effectively present information one-on-one or in small group situations to supervisors, customers, and/or other employees of the company.
- Ability to add, subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of US dollars, weight measurement, volume, and distance.
- Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with routine situations with only occasional or no changes.
- Some travel may be required.