Patient Service Operator (Hyannis)
: Job Details :

* Advocates for the patient's appointments, and healthcare needs* Communicate unresolved issues to manager or designee to facilitate timely interventions* Demonstrate excellent communication skills effectively and efficiently* Maintains accurate records of all calls and corresponding details* Efficiently field patient questions and concerns* Process messages and report to the respective physicians and their teams, whenever necessary* Attends and actively participates in team meetings* Answers phones in accordance with department standards to achieve expected goals* Communicates effectively and efficiently when in the call center assignment* Other work related duties as assignedConsistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC's commitment to CARES: compassion, accountability, respect, excellence and service* Ability to read, write and communicate in English at the level of a high school graduate* Ability to work independently in a fast paced environment* Excellent telephone and communication skills* Strong interpersonal, customer service and time management skills* Experience with current office technology, proficient with computer office applications* Minimum of one year experience in a clinical setting preferred