Location: Fruitland,ID, USA
Patient Service Rep Fruitland Health Plaza Full-Time Days at Trinity Health in Fruitland, Idaho, United States Job Description Employment Type: Full time Shift: Day Shift Description: At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. We are looking for a motivated individual to support the wide variety of departments in our Fruitland Health Plaza as a Patient Service Representative Schedule : This is a Full-Time position offering 36 hr/wk. The primary duties that PSR's are responsible for include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. They utilize our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected. PSR's are friendly and provide excellent customer service, ensuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients. If you take satisfaction from providing excellent customer service, enjoy the challenge of connecting with patients and helping them feel heard and supported, this could be an excellent opportunity SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE: + High School Diploma or equivalent required + Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred + Experience with process improvement or lean philosophy preferred We Expect That You: + Know, understand, incorporate, and demonstrate the Organization's Mission, Vision, and Values in behaviors, practices, and decisions + Protect our patients' rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations + Maintain operations by following policies and procedures and reports needed changes Patient Registration Essential Functions: + Acknowledges and greets patients immediately, providing a positive customer service experience + Registers patients for appointments and completes paperwork + Verifies and updates existing patient and insurance information + Keeps patient appointments on schedule by notifying provider of patient's arrival + Informs patients immediately of delays, explains why, and the anticipated wait time + Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc. + Maintain knowledge of different payer practices and deductibles + Assist patients with all aspects of Financial Assistance Paperwork + Control credit extended to patients via a payment plan + Maintain business office inventory and equipment and order supplies + Maintain a neat work area including the reception area + Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service Scheduling Medical Appointments Essential Functions: + Optimize patient's satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone + Handles multiple telephone lines effectively and politely per clinic standards + Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment + Mail patient paperwork to new patients prior to appointment + Interacts with patients via Patient Portal + Scan incoming patient related documents into EHR + Ability to process incoming and outgoing referral requests Medical Records Essential Functions: + Files incoming medical reports and correspondence + Assembles new patient medical records in accordance with policies and procedures + Ensures availability of treatment information by filing and retrieving patient records + Receives, processes, and documents referral requests to and from the office + Sorts incoming faxes via Right Fax and routes + Receives and routes record requests from others and makes requests on behalf of providers/patients Highlights and Benefits: When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon. + We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one. + Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop. + We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow. Visit to learn more Ministry/Facility Information: Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based. + Top 15 Health Systems in the country by IBM Watson Health; + The region's most advanced Trauma Center (Level II); + Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life. Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran To view full details and how to apply, please login or create a Job Seeker account