Franklin Street Express Care And Working Well4111 S Franklin St Michigan City, Indiana 46360
WHO WE AREWith 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT YOU CAN EXPECT- Greets and checks-in patients; verifies information and enter it into the system.
- Registers patients for services in Electronic Medical Record (EMR) and collects all information required to validate identity and bill for services.
- Receives insurance co-pay payments and posts amounts paid to patient accounts as appropriate for setting.
- Compiles and records medical charts, reports, and correspondence. Receives Patients and Visitors to department. Answers telephone with proper telephone etiquette. Directs patients/visitors/providers and/or forwards communications in an effective and accurate manner.
- Handles telephone communication effectively, makes patient appointments, confirms and updates patient information in the electronic medical record, maintains department records and logs as requested, maintains adequate levels of supplies.
- Works with other department and providers to ensure referrals, insurance verification/authorization is obtained prior to patient appointment.
- Verifies insurance information and updates EMR as appropriate. Coordinates with verification/authorization team, providers and clinical team to validate appropriate referrals and authorizations are obtained prior to treatment.
- Initiates and follows through on prior authorizations, referrals, and medication refills.
- Simultaneously completes all tasks on three EMR systems: Agility, EPIC Urgent Care, Epic Ambulatory.
- Initiates new client protocols and works alongside account executives and billing to maintain accurate client process flows and billing procedures
- Executes client specific process flows and adheres to timelines for various follow-up processes.
- Maintains a client issues list for review and resolution with the appropriate departments.
- Maintains follow-up procedures and working relationships with area responsible for the information including the Medical Records department, Patient Access, or physicians.
- Maintain Agility employer portal by ensuring accurate and compliant transfer of patient data.
- Assists in Agility daily Recon reports.
- Proficient in utilizing third party occupational health platforms including Escreen and FormFox for scheduling and completing occupational health services.
- Enters lab results and data into the electronic medical record system.
- Monitors inventory needs for required department equipment and supplies; places orders as required to maintain appropriate inventory levels.
- Assesses and triages walk in patients for sign of heart attack, stroke, active bleeding, etc.
QUALIFICATIONS- High School Diploma/GED Required
- Basic Life Support Program (BLS) American Heart Association Preferred
TRAVEL IS REQUIRED:EQUAL OPPORTUNITY EMPLOYERIt is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.Franciscan Alliance is committed to equal employment opportunity.