Location: Santa Clara,CA, USA
**Patient Service Representative (Contact Center)**
Santa Clara, California Minimum Experience **Entry-level** About Berman Skin Institute (BSI): Founded a quarter century ago by David Berman, M.D., a board-certified dermatologist, BSIs mission is to blend state-of-the-art medical technology and research with a dedication to patient welfare and healing to provide patients with the best possible dermatologic care. Berman Skin Institute is a group of dermatology clinics with eleven medical clinic locations across Northern California, including Los Altos, Cameron Park, Fremont, Placerville, Pleasanton, Roseville, Sacramento, San Francisco, Tracy, Walnut Creek and Yuba City. With a well-established and diverse patient population, BSI has a set of broad and comprehensive service offerings, including medical and surgical dermatology, including treatment for acne, moles, allergic skin reactions, autoimmune diseases, skin infections, Mohs skin cancer surgery, cosmetic dermatology (including laser treatment of unwanted hair, sun damage and wrinkled skin, unwanted tattoos, red or brown discoloration of the skin, varicose/spider veins of the legs and face, etc), skin care products and medi-spa/aesthetician treatments such as chemical peels, microdermabrasion, and HydraFacials. BSI is one of the largest skin laser centers in the world, with over 50 lasers on site, and many other non-laser devices for skin and hair conditions, such as 4 ARTAS robots for hair transplant.
BSI has a talented and passionate team who strives to deliver the best possible patient care. The patient experience is our number one priority with a team approach to service.
More information about Berman Skin Institute can be found at .
Responsibilities
The Contact Center Representative position is the first point of phone customer service contact for our patients, patient family members, physicians, and other clinic staff, by offering customer service, communications, and appropriate distribution of phone calls, tasks & messages. The Call Center Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Call Center Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, benchmarks, and quality patient care initiatives per departmental guidelines.
REQUIREMENTS
* Two (2) years experience or an equivalent amount of experience in a high-volume phone customer service role in another industry/environment.
* Two (2) years experience in an outpatient setting as a Medical Office Phone Receptionist preferred.
* High School diploma or equivalent.
* Excellent interpersonal, organizational, and customer service skills are essential.
* Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.
* Communicate effectively in the English language in person, on the phone, & in writing.
* Familiarity with an electronic practice management system is preferred.
* Experience with multi-line phones/Call Center software environment preferred.
* Medical terminology preferred.
* NEXTECH EMR experience a plus!!
Position will work in a Call Center located within our Santa Clara Business Office.
Location Santa Clara, California Minimum Experience Entry-level