Patient Service Representative Float
: Job Details :

DescriptionThis is a full time position that floats to the following counties: Greenwood, Saluda, Abbeville, McCormick, Edgefield, Newberry, and Laurens.DescriptionThe Patient Service Representative (PSR) represents Carolina Health Centers and the assigned practice site in a professional manner and serves as the first point of contact for patients, visitors and callers. This position provides daily support for the practice site including telephone coverage, appointment scheduling, check-in and check-out of patients (ensuring demographic and insurance information, as well as payment information is accurate and complete in the practice management system), patient referrals, and general patient communication.Additional Details:Qualifications* High school diploma or equivalentWork Experience and Skills* Bilingual in Spanish highly preferred* Knowledgeable of medical terminology preferred* Excellent verbal and written communication skills* Current computer skills* Ability to establish and promote positive interpersonal relationships* Excellent organization skills* Cultural awareness and appreciation for differences* Ability to demonstrate excellent customer service and strong cultural competency* Ability to adhere to strict confidentiality guidelines* Good interpersonal, organizational, and computer skills required* Teamwork oriented* Able to take and follow through with delegated tasks sand accountability* Resourcefulness in problem solving* Beginner to intermediate proficiency in Microsoft applications: Excel, Outlook, PowerPoint, WordRequirementsDuties and ResponsibilitiesCustomer Service:* Answers the telephone with the standard greeting and a smile in a timely manner* Treat Every Patient with Care and Courtesy* Maintain a well-kept lobby and work space* Understand, abide by, and be able to explain HIPAA to patients as needed* Respond in a positive manner to questions, inquiries, and requests making every attempt to accommodate the patient's needs and expectations* Ensure patients understand the services we provide and the benefits of choosing us as their medical homeCheck In:* Acknowledge Patients in the PM system Upon Arrival* Arrive Patients in EHR and enter location (Waiting Room)* Verify Demographics (mailing address, telephone number, responsible party)* Input Insurance or Sliding Fee information* Collect Co-Pays & Post & Balance Payments* Update Patient paperwork annually (HIPAA, Registration, RX consent)* Run Medicaid to verify eligibility dailyCheck-Out:* Print Patient Clinical Summary* Schedule any Follow-up Visits* Check patients out in the PM system and EHR upon departureOther Procedures:* Count Cash Box and log in the amount in the box at the beginning and end of each shift* Run an Acknowledged Patient Report, match encounters against the report & document any missing encounters* Conduct Appointment Phone Call Reminders* Build New Patient Accounts* Scan & appropriately file Patient Documents* Navigate through EMR System to print records, identify meds, referrals, lab results, etc.* Knowledge of inner office forms (Incident reports, RX Log, Transfer of Patient Care Log, Supply Order, etc.)* Identify and manage tasks in the EMR platform* Distribute & Sort Mail & Courier Items* Distribute medications delivered through the courier to patients & collect payment on those medications* Sign out prescriptions for controlled substances to patients* Responds to tasks from the patient portal as required in a timely manner* Capable of using the office phone correctly (Hold, Transfer, Voicemail, Directories)* Operate Copier for Office Copies, Fax, and Scanning* Capable of operating the Credit Card Equipment* Operate the Postage MachineAll employees of Carolina Health Centers, Inc. are expected to perform the duties of their job and behave in a manner consistent with the Corporate Philosophy which supports the values of: honestly, integrity, openness, the pursuit of individual and collective excellence, and unwavering mutual respect and appreciation.