Patient Service Representative
: Job Details :

RAYUS now offers DailyPay! Work today, get paid today!RAYUS Radiology is looking for a Patient Service Representative to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Patient Service Representative, you will provide optimal patient-centered services supporting the imaging center front office, medical records and supports the technicians with patients through a rotation through front desk, medical records and technician assistant roles. This role is a graduated role with those in training on all functions will serve at the PSR I level and those who have successfully mastered the rotation moving to a PSR II role at the discretion of the Market Leader. The key responsibility is to execute the day-to-day activities of patient-facing service ensuring quality assurance and customer service satisfaction while facilitating and coordinating communication between patients, family members and staff.This is a full-time position working Monday-Friday, 9:30am to 6:00pm.Essential Duties and ResponsibilitiesFront Desk - Patient Service* Serves as initial point of contact for patients and visitors, creating and providing positive legendary Patient Service Experience(s)* Timely registration of patient(s) arrival by validating accurate demographic information and* professional collection of out-of-pocket payments prior to services being rendered.* Inform patients about delays and wait times; when necessary, follow up with patients to ensure their inquiry or complaint has been satisfactorily resolved.* Answering, investigating, and/or directing patient inquiries or complaints to the supervisor or* Obtaining and validating photo identifications and insurance cards, scanning relevant documents into patients' chart electronically and categorizing appropriately.* Provides Consent, Financial, and HIPAA compliance related documents, must be able to* thoroughly explained to the patient(s) if necessary.* Proficient utilization and application of EHR software, hardware, and* Scrutinizing prescriptions and referrals for accuracy to ensure patients are receiving the appropriate and necessary exams.* Effectively coordinate with interdepartmental professionals to ensure patient satisfaction as* it relates to appointment scheduling and admission/encounter.* Verifying and dispensing oral contrast and preparation instructions to patients who are scheduled for upcoming appointments.* Participates in medical office emergency routine when Summons ambulance or EMS and/or assists other staff members as needed.* Managing outgoing and incoming faxes through both electronic and manual fax* Maintaining appropriate levels of administrative office supplies, (i.e., RAYUS brochures, cards, sign-in sheets).* Contacting referring Physician offices to verify information and/or request information that is still pending and necessary for the patient's exam.* Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient* patient flow.* Proper use of phone and written etiquette when handling* Maintaining reception and patient waiting area(s) such as cleanliness, sanitation, literature organization and beverage supply* Alignment of company mission and embodiment of core values of* Adherence and compliance to company policies, procedures, operational objectives, and* Maintain strict confidentiality of PHI in adherence and compliance to HIPAA* Other duties may be assigned asMedical Records -- Patient Service* Ensure quality assurance health records by verifying their completeness, accuracy and proper entry into computer systems.* Serves as point of contact on Medical Records for patients and visitors, creating and providing positive legendary Patient Services Experiences* Retrieval and release of health information data/medical records in adherence and compliance with HIPAA and company policies and procedures.* Interacts and works cooperatively with patients and team members of different diversities and ensures inclusion.* Work as a liaison between the healthcare providers and offices in a timely manner.* Proficient utilization and application of EHR software, hardware, and programs.* Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient patient flow. Taking appropriate action when deemed with sound judgment.* Clear and friendly patient education of diagnostic examinations and delivering instructions in adherence to company policy and procedures.* Professionally holds Stat/Urgent cases pending communication from referring healthcare provider instructions after services have been rendered for patient.* Proper use of phone and written etiquette when handling correspondence.* Alignment of company mission and embodiment of core values of RAYUS.* Adherence and compliance to company policies, procedures, operational objectives, and goals.* Maintain strict confidentiality of PHI in adherence and compliance to HIPAA regulations.* Maintain and reception and patient waiting area(s) such as cleanliness, sanitation, literature organization and refreshment supply.Tech Support -- Patient Service* Monitors all modality schedules* Greets and escorts patients to changing room; briefly explains procedure* Prep/changing room turnaround performing proper sanitizing techniques.* Helps the technologist stay on time by having the next patient ready before the current patient is ready to get off the table* Ensures that all patient areas are stocked and organized in a neat and tidy manner* Cleans and stocks patient prep room and patient restroom* Stocks linen and empties laundry at the end of the shift* Checks with technologists, center supervisor, or center manager for additional duties as needed