Patient Service Representative
: Job Details :

Job SummaryThe Patient Service Representative (PSR) is the first point of contact for our patients entering the building. Our PSRs are responsible for ensuring our patient experience is truly one-of-a-kind; offering incredible customer service at all time. You will perform a wide variety of duties related to the reception and registration of patients. The position may require some evenings and Saturdays.Duties and Responsibilities+ Verify appointment and insurance information; enter registration information into Medent.+ Perform registration procedures for new and follow-up patients, obtaining all necessary demographic, insurance, and payment information; may explain insurance eligibility criteria and explain coverages to patient.+ Collect copays, balancing cash drawer, and logging weekly/monthly totals.+ Collect past due monies due to Excelsior.+ Verify insurance three days out from HealtheNet. Ensure insurance verification quota met daily.+ Remain flexible in work assignments as patient numbers vary and doctors schedules change often.+ Act as a liaison between the patient and the billing department regarding billing issues for patients.+ Pull registrations through the patient portal.+ Apply knowledge of medical terminology, specifically orthopedic terminology.+ Proficiency in EMR and practice management computer programs.+ Perform other duties as assigned.QualificationsRequirements and Qualifications+ Associates degree preferred; HS diploma or GED required.+ 2+ years medical office experience; patient registration experience desired.+ EMR experience required; MEDENT preferred.Physical Demands+ Manual and finger dexterity and eye-hand coordination to enter data and operate office equipment.+ Corrected vision and hearing within normal range to observe and communicate with patients, providers, and staff.+ Frequently remaining in a stationary position, often sitting for prolonged periods working on a computer, telephone, copy/fax machine, and other office equipment.+ Occasional standing and walking required.+ Occasional lifting and carrying items weighing up to 10 pounds.