Job Description Ensures patients and customers are processed in a professional, timely and efficient manner, and accounts are created accurately and efficiently in order to optimize cash flow for hospital revenue, exceed customer expectations and comply with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipting of payments, and escorting, in a timely, organized, courteous, and professional manner in accordance with the philosophy, goals and objectives of Pender Community Hospital. •Greets incomingcustomers in a professional manner to assess customer needs and ensures needsare met and customer service expectations exceeded. •Efficientlyupdates and verifies patient demographics, insurance, and contact information,and assists customers in completing necessary forms to meet regulatory andbilling needs prior to receiving clinical care. Scans necessary paperworkand educates patient on financial assistance. •Thoughtfullydirects patients on next steps and informs patients about delays and waittimes. •Promptlyschedules appointments utilizing provider templates and scheduling guidelines. •Obtains insuranceeligibility information using various phone and on-line resources. •Reviews allinsurance eligibility responses for completeness. •Proactivelyrequests payments from patients on current medical services. •Receives andprocesses those payments following appropriate procedures for handlingpayments. •Willinglycoordinates with other care teams and other employees to provide a seamlessexperience for patients. Hours: As needed, Monday-Friday, 8:00am-5:00pm, Saturday, 8:00am-12:00pm Experience and Skills Education and/or Experience
- High school diploma or equivalent
- Effective knowledge and familiarity with word processing, computer navigation, and e-mail
- Must have knowledge of correct telephone answering techniques
- Must have excellent interpersonal and communication skills to interact effectively with customers and all members of the health care team
- Is able to perform a variety of duties characterized by frequent change
- Minimum 3 years customer services experience preferred
Certificates, Licensure, Registrations
GENERAL REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and / or ability required:
- Ability to add, subtract, multiply, and divide
- Ability to generate, read, interpret, and take action as it relates to basic financial statements, national and state regulations, safety rulings, operational and maintenance and organizational policies / procedures
- Ability to write reports and correspondence
- Ability to effectively present information to patients, families, employees, health care providers, etc...
- Ability to work cooperatively and communicate effectively to maintain good working relationships with staff and health care providers
- Ability to work with skill in identifying problems
EQUIPMENT, TOOLS, MATERIALS:
- Computer and printer
- General office materials/equipment/supplies
- Information systems
- Telephone system
Job Benefits Standard full-time benefits: Benefits go into effect the 1st of the month following 30 days of hire.Include but not limited to:
- Health Insurance: PPO and H.S.A. option; PCH pays a portion of premiums
- Dental & Vision Insurance
- Life Insurance: Life and Accidental Death and Dismemberment Plan at no cost to the employee; opportunity to purchase additional coverage also available
- Paid Time Off (PTO): Accrue hours based on a percentage rate (set by years of service) multiplied by the number of hours worked in a pay period
- 403(b) Retirement: The hospital will match up to a percentage of gross wages when the employee contributes contributions of percentage
- Short Term Disability, Long Term Disability, Critical Illness, Accident Policies
- Medical and Dependent Care Savings Accounts
- Group Incentive Plan (GIP): The hospital sets facility wide goals for our annual fiscal year. Depending on how many of those goals we meet at the end of the fiscal year that determines the amount of bonus employees receive.
This institution is an EEO/AA Employer and Provider - Protected Veterans and Individuals with Disabilities.