Location: Columbus,GA, USA
Job description
The Patient Service Representative is the first point of contact between the patient and clinical staff. Patient check in, insurance verification, collection of co-pays and balances, various other front office duties. The front office position plays a vital role of ensuring& exceeding the expectations of the patient with the Piedmont Urgent Care experience.
Responsibilities:
* Greet patients and provide instructions to all visitors in a polite and professional manner
* Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes
* Maintain the readiness of the Piedmont Urgent Care reception area
* Perform clerical tasks and adhere to established policies and procedures
* Determine and collect each patient's financial responsibility
* Assist the practice manager and other staff as required
* Provide overall support for Physicians and office operations
* Obtain and document patient history
* Understand and enforce standard healthcare regulatory requirements
* Collect and maintain all patient and business documents while maintaining confidentiality
* Perform office procedures including all general administrative duties
* Document Electronic Medical Record (EMR) all medical interventions
* Assure HIPAA and OSHA compliance
* May be asked to travel to nearby Piedmont Urgent Care locations to support the staff
Minimum Qualifications:
* High school diploma or equivalent.
* Prefer at least one year experience in a medical office or emergency room setting.
* Urgent care experience preferred, but not required.
* Ability to work 8am to 8pm 3 days/week, rotating weekends and holidays.
* Experience with insurance eligibility and co-pay determination. Certification & experience as a medical assistant a plus, but not required.
INDPUC