Patient Service Specialist
: Job Details :

Patient Service Specialist - AmbulatoryJoin Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create the steppingstones toward a rewarding career with one of the world's most respected healthcare organizations.Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The Patient Service Specialist in this role will work in the physical therapy offices.A caregiver in this position works weekdays from 7:00AM - 3:30PM or 8:00AM - 4:30PM.A caregiver who excels in this role will:Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.Investigate, triage and resolve patient issues using the established HEART model.Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.Enter and maintain confidential patient information.Recruit, enroll and educate patients on MyChart and Appointment Pass.Minimum qualifications for the ideal future caregiver include:High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate's degree and one year of experience OR a bachelor's degree.Preferred qualifications for the ideal future caregiver include:Knowledge of medical terminology.Physical Requirements:Dexterity sufficient to operate a PC and other office equipment.Requires extended periods of standing, walking or sitting.Good visual acuity through normal or corrected vision.Must be able to navigate various locations and function in a fast-paced, hectic environment.Ability to lift and transport up to 25 pounds.Personal Protective Equipment:Follows standard precautions using personal protective equipment as required.Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities.#J-18808-Ljbffr