Patient Service Specialist - Walk In Clinic
: Job Details :

Patient Service Specialist - Walk In ClinicApply locations Nashville, TN time type Full time posted on Posted 2 Days Ago job requisition id R-30550Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patientcare, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated.Organization: WIC PSR-PhoneJob Summary: Provides service to patients either pre-appointment, during, or post-appointment with occasional guidance. Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, process of insurance updates, and patient check in/out. Navigates more complex patients to include scheduling with multiple services or coordination with outside facilities or providers.Position Hours:7:30 AM - 7:30 PM (Monday - Friday)8:00 AM - 5:00 PM (Every other weekend)Key Responsibilities:Conducts patient check-in and check-out.Coordinates any follow-up appointments or procedures required for patients.Schedules appointments, procedures, or surgery through clinical communication or direct request.Provides positive first impressions utilizing customer service skills.Works with patients and/or outside facilities to ensure all administrative tasks, including referrals, pre-certs, clinical records and documentation, orders, and consults have been received and ready to view prior to patient visit.The responsibilities listed are a general overview of the position and additional duties may be assigned.Technical Capabilities:Customer Service (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.Patient Scheduling (Novice): The ability to coordinate and schedule patient appointments, surgeries, and other office visits with various computer systems in the hospital or clinic.Patient Documentation (Novice): The ability to receive and record patient information.Medical Terminology & Documentation (Novice): The ability to comprehend medical terminology and documentation in an office or surgical setting.Surgery Scheduling (Fundamental Awareness): The ability to coordinate and schedule surgeries within various computer systems in the hospital.At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.Core Accountabilities:Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.Problem Solving/Complexity of work: Utilizes some discretion and research to solve routine problems.Breadth of Knowledge: Applies knowledge of standards, established processes, and procedures that apply to your own job.Team Interaction: Provides guidance to entry-level co-workers.Core Capabilities:Supporting Colleagues: Develops Self and Others: Continuously improves own skills by identifying development opportunities.Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles, and develops relationships across areas.Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.Position Qualifications:Work Experience: Relevant Work Experience: 1 yearEducation: High School Diploma or GEDVanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled#J-18808-Ljbffr