Patient Services Coordinator
: Job Details :

The Patient Service Coordinator (PSC) is responsible for facilitating care coordination of all patients in their caseload by placing/scheduling caregiver assignment and ensuring visit confirmation. The PSC will always provide all patients and their families with exceptional customer service.

Responsibilities:

· Assign and schedule caregivers for clients in their home or in facilities, confirm availability, and acceptance of assignments by caregivers.

· Initiate intake process, including development of a patient profile with aim to identify, understand and facilitate best patient-caregiver match

· Cases must be staffed for the following day, before logging off

· Maintain scheduling records, including visit confirmation using HHA exchange and/or Salesforce.

· Convey pertinent information to caregivers regarding their patients and notify clients and families of caregiver assignments

· Ensure all voicemail and email messages are responded to courteously, professionally, and in a timely fashion (No less than 24 hours).

· Document all calls into the appropriate systems and follow proper telephone follow-up procedures

· Work closely with clinical team and convey reported change in condition or any inquiry requiring clinical direction.

· Work closely with HR team by assisting in recruitment of ancillary/paraprofessional personnel by providing caregiver-need information.

· Process information as needed to comply with all Federal, State and City regulations, as well as all agency Policies and Procedures.

· Adhere to the terms and conditions of all contractual relationships (CHHA, LTHHCP, MLTC etc.).

· Communicates with Contract case manager/scheduler timely of any changes, missed visits and client's concerns.

· Maintain patient and employee schedules in HHA exchange and Salesforce or any other electronic or manual scheduling system as determined by management.

· Participate in on-call service duties as requested and ensure on-call phone is answered on nights and weekends in a timely fashion, and all calls are responded to as needed.

· All referrals are accepted for care unless the proper authorization for denial has been received by DPS/Administrator.

Skills:

· HOME CARE: (Preferred)

· Spanish Speaking (Preferred)

· The ability to work independently and within a team.

· Ability to multitask and prioritize tasks and must be flexible in an extremely fast-paced environment, yet stay organized

· Optimistic, energetic, outgoing with great energy.

· Strong interpersonal communication skills - with internal and external clients

· Excellent customer service, having empathy and patience in working for the elderly population

Benefits:

· Health Insurance, Dental & Vision Insurance

· Flexible Spending Account

· PTO (Vacation, Sick and Personal Time Off)

· Employee Discount Program

· Paid Holidays and Lunch Break

Location: In Office

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

EVO Care Group embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Our employees receive a competitive salary and benefits package. While we sincerely appreciate all applications, only candidates we feel would best be suited for this position will be contacted.