The Per Diem Patient Services Coordinator maintains patient satisfaction by answering patient phone calls, scheduling appointments, responding to non-clinical requests from patients and staff as well as greeting patients and moving them through a predetermined schedule of appointments. This positionresolves problems by working in concert with members of our multi-disciplinary teams to present a positive Practice image to our patients, referring physicians, and the general public.Hours for this position will be on weekends; typically, 6:00am- 2:00pm with coverage for holidays and PTO Coverage as needed.How You'll Contribute:At RMA we always do whatever it takes to ensure an exceptional patient experience. In general, the Patient Services Coordinator will be responsible for:Responsibilities include:
- Welcome and greet patients and visitors
- Answer patient phone calls
- Maintain a professional composed demeanor
- Comfort patients by anticipating patients' anxieties; answering patients' questions
- Schedule patient appointments
- Follow physician appointment templates
- Assess schedule conflicts and problems with recommendations for solutions
- Maintain patient accounts by obtaining, recording, and updating patient demographic, financial and insurance information
- Collect co-pays and patient payments
- Work with the nurses to coordinate total patient care
- Collaborate with the Finance Department to make sure all reimbursement/insurance information has been received
Skills & Requirements:
- High School Diploma (GED) required. Associate degree preferred
- Minimum 1 year as a medical office receptionist
- Minimum 3 years customer services experience
- Excellent computer skills
- High level of listening skills
- Ability to communicate accurately and concisely
- Excellent interpersonal skills
- Aptitude to work independently and demonstrate good judgment
- Ability to work in a high standard, stressful environment
- Must be available to work weekends and overtime as needed
- Must be available to rotate to RMANJ satellite offices as needed
IVI-RMA offers a comprehensive full time benefits package to all employees who work a minimum of 30 hours per week.
- Medical, Dental, Vision Insurance Options
- Paid Time Off & 8+ Paid Holidays
- Company Paid Life Insurance, Long Term Disability & AD&D
- Flexible Spending Accounts
- Employee Assistance Program
- Retirement 401K Plan
- Optional benefits including STD, Life & AD&D Buy-up plans & more.
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