Patient Services Rep
: Job Details :

Must Have Epic Some Weekends Required Under general supervision, performs all components of patient registration/discharge into the EPIC system. Registration/Discharge includes data entry, and chart breakdowns. Prepares daily cash deposit. Performs a variety of routine office tasks and maintains logs. Provides customer service, answers telephones, and is a clerical support to nursing and provider staff. •Answers telephone inquiries; screens calls; routes calls and takes messages (20%) •Collects co-payment, point-of-service payment, deposits, and other payments, issue receipts and balance cash drawers. (10%) •Schedules patients for appointments. (10%) •Admits patients to the Emergency Department, Urgent Care, and Family Practice. (10%) •Works to properly identify patients to increase clean claims and minimize errors associated with misidentification. (10%) •Completes documentation for uninsured patients seeking emergency care. (10%) •Verifies and updates patient demographics information and billing insurance information for new and existing patients. (10%) •Calls insurance companies for treatment authorization and benefit information. (10%) •Disseminated direct admit information to other Patient Access personnel for proper screening and insurance verification. (5%) •Maintain quality assurance scores of 98% or higher in conjunction with department expectations. (5%)