This incumbent is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients and visitors. This position will float to all Hospital Operations business units to perform a variety of duties, providing front desk office support, patient registration, patient discharge support, patient related hospitality and call center support, for the assigned department/clinical team within the Hospital Operations, including various shifts and length of assignments.Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department's operational needs.Apply By Date : 1/2/2025 at 11:59 pm - Interviews and recruiting process may occurat any timeMinimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position
- High School / GED equivalent or related work experience
- Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset.
- Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management, (i.e. scheduling, template maintenance, maintenance of demographic and insurance information).
- Typing skills sufficient to use computer keyboard for timely and accurate input and production.
- Writing skills, using proper English grammar, spelling and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise and easy to understand.
- Bookkeeping skills sufficient to maintain accurate records of patient financial transaction, prepare related financial reports, balance cash box, and prepare deposits.
- Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.
- Knowledge of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
- Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable. Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA.
- Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county funded coverage, and worker's compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.
- Knowledge of ICD-10, CPT and HCPCS coding sufficient to identify services performed; including diagnoses, procedures, and supplies.
Preferred Qualifications
- Prior medical setting and/or hospital experience
- Experience with medical insurance verification within a medical environment
- At least two (2) years of customer service and/or call center experience
- Experience performing appointment scheduling and patient registration
Key Responsibilities
- 50% - Coordination of Medical Office Services
- 50% - Additional Job Functions
Department Overview UC Davis Dermatology provides comprehensive dermatologic care by skin experts that specialize in treating hard-to-manage skin disorders. Many of the incredible physician team have been published in leading medical and scientific journals in their areas of expertise. We are the only academic facility in Sacramento that provides the latest therapies, board certified dermatologists, and specialized clinics for complex skin conditions, such as vitiligo, psoriasis and skin cancer in both adults and children. UC Davis Dermatology understands that skin conditions affect both physical and mental well-being and we work to overcome the barriers that prevent our community to live their best lives.UC Davis Department of Dermatology is a major referral center for Northern California and Nevada. Patient population is all ages, from infancy to the elderly. We see an average of 150 patients per day. We provide care for general dermatology, MOHS surgery, general dermatology surgery, phototherapy, photodynamic therapy, dermapathology, laser surgery, tele-derm and Store & Forward Program at four off site locations (Roseville, Davis, Folsom & Elk Grove), cosmetic services and are actively involved in many research projects.POSITION INFORMATION
- Salary or Pay Range: $26.01 - $ 32.27
- Salary Frequency: Hourly
- Salary Grade: 265
- UC Job Title: MED OFC SVC CRD 2
- UC Job Code: 009213
- Number of Positions: 1
- Appointment Type: Staff: Career
- Percentage of Time: 100 %
- Shift Hours: 8 hours
- Location: Cannery Business Park (HSP110)
- Union Representation: EX-Patient Care Technical
- Benefits Eligible: Yes
- This position is 100% on-site
- This is not a H-1b Visa Opportunity
Benefits Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page .If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: • High quality and low-cost medical plans to choose from to fit your family's needs • UC pays for Dental and Vision insurance premiums for you and your family • Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave • Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement • Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement • Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement • Access to free professional development courses and learning opportunities for personal and professional growth • WorkLife and Wellness programs and resources • On-site Employee Assistance Program including access to free mental health services • Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage • Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles • Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here • UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staffPhysical Demands
- Standing - Frequent 3 to 6 Hours
- Walking - Frequent 3 to 6 Hours
- Sitting - Continuous 6 to 8+ Hours
- Lifting/Carrying 0-25 Lbs - Continuous 6 to 8+ Hours
- Pushing/Pulling 0-25 Lbs - Frequent 3 to 6 Hours
- Bending/Stooping - Continuous 6 to 8+ Hours
- Squatting/Kneeling - Frequent 3 to 6 Hours
- Twisting - Continuous 6 to 8+ Hours
- Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
- Reaching overhead - Frequent 3 to 6 Hours
- Keyboard use/repetitive motion - Continuous 6 to 8+ Hours
Environmental Demands
- Loud noise levels - Frequent 3 to 6 Hours
- Marked changes in humidity or temperature - Occasional Up to 3 Hours
Mental Demands
- Sustained attention and concentration - Continuous 6 to 8+ Hours
- Complex problem solving/reasoning - Continuous 6 to 8+ Hours
- Ability to organize & prioritize - Continuous 6 to 8+ Hours
- Communication skills - Continuous 6 to 8+ Hours
- Numerical skills - Continuous 6 to 8+ Hours
- Constant Interaction - Continuous 6 to 8+ Hours
- Customer/Patient Contact - Continuous 6 to 8+ Hours
- Multiple Concurrent Tasks - Continuous 6 to 8+ Hours
Work Environment UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.Must be willing to work overtime, variable days (including weekends), hours, and locations as required to meet business needs of the practice.Special Requirements - Please contact your recruiter with questions regarding which activities apply by position
- This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)
- The duties or functions of this position include the handling of cash (or cash equivalents)
- This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.Diversity, Equity, Inclusion and Belonging At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected . The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.For the University of California's Affirmative Action Policy, please visit: For the University of California's Anti-Discrimination Policy, please visit: Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHereTo learn more about our background check program, please visit: Apply for Job
- UC Davis Health Careers
- Sign In
- New User