Patient Services Representative- Anamosa Office Part Time
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DescriptionAnamosa office PSR. Part time POSITION DESCRIPTION SUMMARY: The Patient Services Representative position is responsible for managing patient appointments, patient information and payment processing through accurate and timely data entry. This position also provides clerical support for all ASAC staff including prevention, treatment and recovery services.ESSENTIAL JOB FUNCTIONS:Provide excellent customer service; greet all incoming patients/visitors and notify appropriate staff person of their arrivalAllocate calls to appropriate department and/or staff memberSchedule patient appointments utilizing organizational standardsManage appointment schedules to ensure timely patient flow and accurate reportingCollect all required patient information necessary to ensure accurate demographic entryVerify insurance eligibility and benefits to ensure accurate and timely remittanceVerify and inform patient of program eligibility through State and organizational opportunities (Sliding Fee scale)Inform patient of financial responsibilityAssist patient by providing payment plan options as provided by managementManage patient communication and correspondence (phone, fax, mail, letter, text)Confirm scheduled patient appointmentsVerify active insurance referral and/or authorization prior to services renderedCollect patient paymentsEnsure accurate and timely information exchange with clinical departmentReconcile cash drawer to ensure accuracyCollect data for routine reportingAssists in maintaining patient closed file record systemTravel as required to attend meetings and trainingsAccomplish projects as a team member or individual as assignedMaintains cleanliness and organization of copy room, supply room, front desk area and loungeRequirementsMINIMUM QUALIFICATIONSKnowledge of:Basic Currency exchangeWord, Excel, Outlook, InternetAbility to:Follow-through, assume responsibility and use good judgmentMaintain professionalism under stressful situationsCommunicate effectively and diplomatically with patients, external insurance and contracting entities and facility personnel both orally and in writingExperience:This position consists of frequent sitting and/or standing for extended periods of timeMinimum of a High school diploma or GEDType accurately 45-50 wpm.Working with multi-line telephone system, copier/fax machine, data entryAbility to file accuratelyAbility to work daily utilizing standard office equipmentAbility to use computer system, software and work well with technologyAbility to use independent judgment, analytical/decision-making skills, verbal and written communication skills, human relations skills, team working skills, and organizational skills