Patient Services Representative - Breast Clinic
: Job Details :

Serves as the champion of the patient experience. Engages patients utilizing exceptional customer service practices in alignment with the Five Must Haves; ?i. Greet people with a smile, friendly eye contact and say helloii. Take people where they are going, rather than point or give directions iii. Use key words at key times. Is there anything else I can do for you? iv. Foster an attitude of gratitude.v. Round with reason and purpose. Prepares for clinic visits by reviewing next day patients and completing next day preparation activities. Maintains private physician office charts. Checks-in patient upon arrival in the practice. Identify correct patient information in Cerner Revenue Cycle. Verify patient demographic data. Present and educate patients on required forms and obtain signature as required by policy and procedure. Collects and posts payments and balances on accounts. Completes daily reconciliation of cash, reconciliation of appointment and charges and follow procedures acco...Patient Services, Representative, Clinic, Patient, Healthcare