Patient Services Representative - Days
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Job DescriptionINTEGRIS Health Medical Group Express Care, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Services Representative in Grove, OK. In this position, you'll work with our Express Care Clinic team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today to learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. Those who apply to this Patient Services Representative - Express Care position by 12/31/2024, may qualify to receive a sign-on bonus of $1,000. We invite you to join us as we strive to be The Most Trusted Partner for Health.The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.ResponsibilitiesThe Patient Services Representative responsibilities include, but are not limited to, the following:Responsible for receiving and/or dispatching incoming phone callsCollects payments for copays and deductiblesMakes financial arrangements for patientsPerforms check in and out duties accurately and timelyMakes appointments for visits and, if an emergency, informs a clinical employee or providerVerifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.Accurately enters patient demographics into the practice management systemTakes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety GoalsTakes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or ProviderManages large call volume while maintaining excellent telephone etiquetteOrganizes workflow to meet patient needs in a timely mannerReports to Office Manager/Supervisor.This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive.All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.Qualifications1 year clerical experience preferredExperience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding preferred6 months customer service experience, 6 months telephone customer service experience preferredMust be able to communicate effectively in English (Verbal/Written)IMG Float Pool:This job requires the incumbents to operate an INTEGRIS-owned vehicle OR personal vehicle (non INTEGRIS-owned) and therefore must have a current Drivers License from the state of residence, as well as a driving record which is acceptable to our insurance carrier.IMG Clinics:For clinic staff assigned duties of entering orders in the electronic medical records, certification must be obtained within 60 days of hire.For Current Deaconess Incumbent(s) Only at the time of acquisition (10/1/2018): High School Diploma or equivalent preferred.About UsINTEGRIS Health mission: Partnering with people to live healthier lives.To our patients, that means we will partner to provide unprecedented access to quality and compassionate health care. To you, it means some of the state's best career and development opportunities. With INTEGRIS Health, you will have a genuine chance to make a difference in your life and your career.INTEGRIS Health is the state's largest Oklahoma-owned health system with hospitals, rehabilitation centers, physician clinics, mental health facilities and home health agencies throughout much of the state.