Patient Services Representative I
: Job Details :

* JOB SUMMARY* Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.* Maintain pleasant and positive disposition during every patient interaction to ensure a positive patient experience* Instruct patients to complete documents and forms such as intake and insuranceforms.* Schedule, cancel and confirm patient appointments.* Compile, record and archive medical charts, reports, and correspondence with confidentiality.* Operate telephones and direct calls, emails and documents to appropriate staff.* Transmit correspondence and medical records by mail, e-mail, or fax.* Verify insurance via various methods (phone, internet, etc), obtain authorizations and certifications and explain patient responsibility forms.* Perform financial functions with accuracy (i.e. charge entry) to ensure optimal payment for services.* Assist billing department with insurance denials via monitoring and working worklists in the electronic medical records system* Assists in patient care and related activities as instructed by the physical therapist, physical therapist assistant, occupational therapist, certified occupational therapist assistant or speech language pathologist.* Manages patient interactions and implements service recovery techniques to ensure positive patient relations.* Clean and organize work area and disinfect equipment after treatment* Participate in daily log recording as required per site.* Change linens, such as bed sheets and pillow cases.* Contribute to a creative culture of daily continuous improvement* ESSENTIAL FUNCTIONS* PATIENT/CUSTOMER* Essential Accountabilities* Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.* Is professional in all actions and appearance* Ensure compliance with regulatory parameters* Uses resources wisely - as if they were one's own.* Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System.* Demonstrates a personal commitment to ensuring a clean and safe working environment.* Anticipates patients'/customers' needs and acts accordingly.* Works to enhance patient satisfaction* Assist patients and families* Analyzes problems from the customers' point of view.* Honors patient/customer/employee confidentiality.* Seeks feedback on how to improve performance and offers constructive feedback, as well.* Applies learning for improved performance.* Presents self professionally & demonstrates professional behavior during interactions with others* Strives to understand and value differences in others' race, nationality, gender, age, background, experience, and style.* Customer Service Skills* Utilizes AIDET principles to enhance communication.* PATIENT/EMPLOYEE SAFETY ACCOUNTABILITIES* Patient Care Providers* Participates in Entity and Department wide initiatives for Patient /Employee safety* Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.* Validation of annual competencies required for the position* OPERATIONS* Essential Accountabilities* Scheduling Functions* Patient Identification* Pre-Reg/Registration-Patient Information Updates* Check-in Process* Check-out Process* Cash Collection* Reconciliation and deposit.* Insurance Verification Process* Email* Management of Medical Records* Financial Counselor* Department Productivity and goals (site specific)* Site Opening Function* Site Closing Function* Ability to Multi-Task* Understanding Clinical Work Processes* Attendance/Time Management* Involvement in Departmental Meetings* Personal Impact* Health System ID is worn in accordance to GSPP policy* Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc)* Flexible and readily adopts new processes and engages in practice operation changes* QUALIFICATIONS:* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Education* High School Diploma required* Associate's Degree preferred* Work Experience* Previous healthcare experience preferred* Licenses / Certifications* IDX Certification required* Sunrise Billing system certification may be required