Patient Services Representative I
: Job Details :

The purpose of this position is to register all patients needing services and handles all first call resolution for the departments assigned. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The employee will transfer calls as appropriate, and/or make appointments as necessary. For procedures, the employee may pre-register the patient, verifying insurance, etc. In addition, the employee may assist with making referrals. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. Responsible for pre-registering and scheduling patient encounters for provider services and utilizing excellent customer services standards. ESSENTIAL FUNCTIONS: 1 - Engages patients throughout the registration process to create a welcoming and positive patient experience. Consistently displays good customer service behaviors to all patients and visitor to promote positive patient experiences. A...Patient Services, Representative, Patient, Customer Service, Healthcare, Information