Patient Services Representative II
: Job Details :

Patient Services Representative II Patient Services Representative II Location: Myrtle Beach, SC Time Type: Part time Posted on: Posted 17 Days Ago Job Requisition ID: JR101764 Employee Type: PRN Work Shift: Day - 8 hour shift (United States of America) Join Team Tidelands and help people live better lives through better health! POSITION SUMMARY: The purpose of this position is to register all patients needing services and handle all first call resolution for the departments assigned. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The employee will transfer calls as appropriate and/or make appointments as necessary. For procedures, the employee may pre-register the patient, verifying insurance, etc. In addition, the employee may assist with making referrals. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. ESSENTIAL FUNCTIONS: Engages patients throughout the registration process to create a welcoming and positive patient experience. Consistently displays good customer service behaviors to all patients and visitors to promote positive patient experiences. Obtains and accurately enters required information for registration into the electronic health system. Ensures all appropriate signatures are obtained and forms completed. Thoroughly and accurately documents insurance verification information in the system. Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers. Contacts patients by phone to remind them of upcoming appointments. Organizes, expedites and follows-up on any paperwork related to patient care. Schedules various types of appointments for providers. Performs various administrative support duties for department/work location. REQUIRED/MINIMUM QUALIFICATIONS: EDUCATION: High School Diploma or equivalent, required. EXPERIENCE: Two (2) years of related customer facing experience, preferably in healthcare. KNOWLEDGE/SKILLS/ABILITIES: Ability to interact successfully with the public. Ability to perform effectively despite sudden deadlines and changing priorities. Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients' families/visitors and clinical staff. Ability to perform with a high degree of accuracy and with meticulous attention to detail. Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.#J-18808-Ljbffr