Patient Services Representative
: Job Details :

Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Assist with administrative duties in the office including but not limited to scanning of medical records and faxing Guide patient through the use of self-arrival technology or check-in patient at desk depending on patient preference Schedule or connect the patient to resources to schedule for ancillary services at checkout Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. Assist patients in education of financial responsibility and connect them to advocacy resources as needed Obtain the signature of the patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability...Patient Services, Representative, Patient, Healthcare