Patient Services Representative
: Job Details :

DUTIES & RESPONSIBILITIES:* Responsible for unlocking front door at appropriate time.* Check voice mail for messages and turn on/off as appropriate.* Answer telephone, take messages and transfer calls as appropriate.* Take prescriptions refill requests from patients and pharmacies and enter into the computer* Check patients in and out upon arrival and departure respectively.* Schedule patient appointments.* Print demographic information sheets at least annually for patient to verify information.* Enter patient demographics information into computer.* Update patient demographic/insurance information as necessary.* Scans patient insurance cards into EHR as necessary.* Collect co-pay and/or billed charges from patient at time of visit and post into EHR.* Process all received faxes appropriately and in a timely manner.* Process courier mail in a timely manner.* Run insurance eligibility program twice a day- once for the day before the appointment and once for same day appointments.* Verify Medicaid eligibility via website for patient upon arrival as required.* Telephone following day patients to confirm appointments if automated system fails* Make outside referral appointments for patients as needed.* Monitor outstanding referrals and follow-up as needed to insure patient attends appointment and we receive the report.* Responsible for printing and tracking dictation on a daily basis.* Process work from provider out-box for office as appropriate.* File patient charts as necessary.* Reconcile cash drawer daily and prepare deposit report for Practice Manager.* Maintain administrative patient alerts as necessary.* Assemble registration packets as needed* Prepare documentation for OB Chart Review monthly.* Assist with Medical Records as necessary.* Perform other duties as assigned.