Patient Services Representative
: Job Details :

Join our team of Life Changers!UPMC is hiring a Full-Time, Patient Service Representative to support the office in Chambersburg.We are seeking to recruit an individual with exceptional customer service abilities and a dedication to patient care for our team. Having medical or cardiology knowledge is preferred and will be given priority.This office takes pride in ensuring that our patients receive the best possible care and customer service!Hours are Monday-Friday 8:00am-4:30pmNo holidays or weekends!Some travel may be required to our Carlisle office. Travel would 5-10%, manager will discuss further during interview.Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!**Responsibilities:**+ Provide a warm greeting for all patients.+ Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.+ Collect copayments and any other applicable patient payments at the point of service and confirm/verify insurance.+ Confirm and/or update patient registration information at checkout.+ Schedule follow-up appointments within the practice at checkout and provide patients with resources for ancillary services.+ Help patients navigate the healthcare system by providing clear and understandable instructions, promoting the UPMC patient portal.+ Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.+ Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.+ Register patients in Biometrics (fingerprint recognition) program and explain benefits.+ Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.+ Assist with administrative duties in the office including but not limited to scanning of medical records and faxing+ *Performs other duties as assigned.+ Completion of high school graduate or equivalent is required.+ Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.+ Two years of experience in a medical / billing / fiscal or customer service function is preferred.+ Knowledge of medical terminology is preferred.+ Prior experience with Medipac, Epic, or other health records systems is preferred. **Licensure, Certifications, and Clearances:**+ Act 34**UPMC is an Equal Opportunity Employer/Disability/Veteran**