Patient Services Representative - Penn Hills
: Job Details :

Join our team of Life Changers!UPMC is hiring a full-time Patient Services Representative to support the Reproductive Health Specialists office in Penn Hills.Shift/Hours: Monday - Friday, Daylight Shift from 6:15am-2:45pm with flexibility to cover PTO or Call-offs during the office hours of 6:00am - 4:00pmRotating Weekends - Saturdays and Sundays 6:00am until 12:00pm every 6 to 8 weeks. Holidays rotated among the team.Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!Purpose:The Patient Services Representative plays a crucial role in ensuring a positive patient experience. They are responsible for welcoming patients upon arrival and promoting the use of new and emerging consumer-friendly technologies. They educate patients on their copayments and financial obligations and collect payments when applicable. Additionally, they schedule subsequent appointments within the continuum of care, connect patients to financial advocacy resources when appropriate, update patient demographics and insurance coverage information, and promote an overall culture of service excellence. Patient Services Representatives exhibit strong customer service skills, ensuring that patients and their families experience the desired UPMC standards at UPMC physician practices, hospitals, and outpatient surgery departments.Responsibilities:+ Provide a warm greeting for all patients+ Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference+ Collect copayments and any other applicable patient payments at the point of service+ Confirm and/or update patient registration information at checkout+ Schedule follow-up appointments within the practice at checkout+ Schedule or connect patient to resources to schedule for ancillary services at checkout+ Help patients navigate the healthcare system by providing clear and understandable instructions+ Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care+ Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience+ Register patients in Biometrics (fingerprint recognition) program and explain benefits+ Promote MyUPMC patient portal and assist patients in registration when applicable+ Assist patients in education of financial responsibility and connect them to advocacy resources as needed+ Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries+ Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations+ Appropriately distribute / triage phone calls to other areas and / or clinical providers+ Assist with administrative duties in the office including but not limited to scanning of medical records and faxing+ *Performs in accordance with system-wide competencies/behaviors.+ *Performs other duties as assigned.+ Completion of high school graduate or equivalent is required.+ Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.+ Two years of experience in a medical / billing / fiscal or customer service function is preferred.+ Knowledge of medical terminology is preferred.+ Prior experience with Medipac, Epic, or other health records systems is preferred.**Licensure, Certifications, and Clearances:**+ Act 34**UPMC is an Equal Opportunity Employer/Disability/Veteran**