At Promise Healthcare, our mission is to improve the health and well-being of the diverse communities we serve by providing high-quality, equitable healthcare to people of all ages. Our vision is to be a catalyst for positive change, shaping a future where healthcare is not a privilege but a fundamental right for every person and no one is left behind.
Be a part of a team that values excellence, equity, and community. If you're ready to lead with passion and precision, apply now to become our Patient Services Representative (PSR) and help us make a lasting impact on the future of healthcare.
Would you like to join a team dedicated to improving the health of the community through treatment, prevention, and education? If so, we want you to be part of an amazing team who changes the lives of patients daily.
The Patient Services Representative coordinates and participates in a variety of duties associated with the daily clinic preparation process, patient identification, patient check-in, charge posting, cash management, and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met. As a team member, you must enjoy learning and supporting multiple departments within the organization, be able to work independently, and have reliable transportation.
QUALIFICATIONS:
- Associate's Degree in Related Field or Experience in Lieu of Education - Three (3) years of experience in an office/customer service environment is an acceptable substitution for an Associate's Degree
EXPERIENCE REQUIREMENTS:
- Previous public contact position.
- Basic computer skills.
- Experience using fax machines, copiers, and other general office equipment.
ADDITIONAL REQUIREMENTS:
- Successful completion of medical terminology course within one (1) year of start date in position.
- Reliable transportation
- Bilingual in Spanish preferred
SKILLS AND KNOWLEDGE:
- Strong communication skills;
- Observes high standard of confidentiality;
- Multiple tasks concurrently;
- Memory for details;
- Ability to prioritize and complete tasks under stressful conditions with interruptions;
- Ability to accept and implement change and
- Function in instances where decisions are not always apparent.
ESSENTIAL DUTIES/RESPONSIBILITIES:
- Coordinates and participates in a variety of duties associated with the daily clinic preparation process including patient identification, patient check-in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, and phone calls.
- Competent in the telephone system takes and delivers messages to physicians, nurses, and others. Reports medical information obtained from patients and referring physicians accurately, completely, and in a timely manner. Distributes all messages according to practice communication standards.
- Serves as a role model by conducting themself in a responsible, professional manner.
- Manage all incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls.
- Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
- Successful completion of mandatory insurance training and ongoing competency refreshers.
- Competent to initiate and secure prior authorizations as needed.
- Assist with PSR coverage in multiple departments (obtain knowledge of each dept and scheduling specifics)
- Travels to multiple departments in the role, as needed
- Flexible with last-minute assignment changes.
- May be asked to support pop-up/temporary departments, as needed
AMAZING BENEFITS:
- Medical
- Dental
- Vision
- 401k with employer match
- FSA
- Vacation
- Sick Leave
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Completed background check and drug screen required prior to start date.