Patient Services Representative - Twin Cities Orthopedics
: Job Details :

The Patient Services Representative is responsible for patient registration and check-in as well as clinical support duties.This is a part-time (0.9) position working daytime hours M-F out of our Hudson, WI location. Some hours out of our Woodbury, MN location may be required.A $1,500 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.Essential Functions:* Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID* Verify and document insurance information as defined by current business practices* Accurate and timely scheduling of new and existing patients in the current practice management system* Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments* Chart preparation and management* Maintain a working knowledge of health care plan requirements and health plan networks* Maintain timely communication with patients, families, and staff* Rotation of Switchboard Operator duties which include: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals* Any and all other duties as assignedEducation and Experience Requirements:* High School diploma/GED or equivalent* Proficient in Microsoft Word, Outlook, and Excel* Customer Service experience required* Administrative or Medical Office experience preferredEssential Requirements:Ability to:* Comply with company policies, procedures, practices and business ethics guidelines.* Complete job required training.* Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)* Demonstrate prompt and reliable attendance* Work in the clinic during business hours* Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required* Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines* Communicate and interact in a respectful and professional manner* Prioritize workload while being flexible to meet the expectations of the daily operations* Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions* Understand and execute a variety of instructions* Effectively operate equipment and communicate on and operate the phone system* Work independently with minimal supervision* Travel to other work locations, if requiredPerformance Expectations - i-Health's Core Values:* Integrity - Do the right thing and take responsibility for what you do and say* Service - Consistently contribute to deliver an exceptional experience* Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations* Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness* Teamwork - Be a part of the whole; support each other positivelyEnvironmental Conditions:* Clinic settingNotes:* Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.* This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.