Patient Services Representative- UPMC Passavant McCandless
: Job Details :

UPMC Community Medicine Incorporated is hiring a full-time Patient Services Representative to support Orthopaedic Specialists located at UPMC Passavant McCandless 9104 Babcock Blvd Medical T building 5th floor Pittsburgh PA 15237. This role will work clinic hours: 7:45AM-4:15PM, 8:00AM-4:30PM. Thisrole will require travel on Thursday to the Bethel Park office, but this rotates between 4 Patient Service Representatives so this office once a month and coverage at the Washington office on an as needed basis for coverage purposes (20% travel)**Responsibilities:**+ rovide a warm greeting for all patients+ Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference+ Collect copayments and any other applicable patient payments at the point of service+ Confirm and/or update patient registration information at checkout+ Schedule follow-up appointments within the practice at checkout+ Schedule or connect patient to resources to schedule for ancillary services at checkout+ Help patients navigate the healthcare system by providing clear and understandable instructions.+ Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.+ Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.+ Register patients in Biometrics (fingerprint recognition) program and explain benefits+ Promote MyUPMC patient portal and assist patients in registration when applicable+ Assist patients in education of financial responsibility and connect them to advocacy resources as needed+ Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries+ Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations+ Appropriately distribute / triage phone calls to other areas and / or clinical providers+ Assist with administrative duties in the office including but not limited to scanning of medical records and faxing+ *Performs in accordance with system-wide competencies/behaviors.+ *Performs other duties as assigned.+ Completion of high school graduate or equivalent is required.+ Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.+ Two years of experience in a medical / billing / fiscal or customer service function is preferred.+ Knowledge of medical terminology is preferred.+ Prior experience with Medipac, Epic, or other health records systems is preferred. **Licensure, Certifications, and Clearances:**+ Act 34 with renewal**UPMC is an Equal Opportunity Employer/Disability/Veteran**UPMC has a Center for Engagement and Inclusions that is charged with executing leading-edge and next- generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader. This includes having Employee Resources Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Difference) Network, that support the implementation of our diversity strategy.