University of Texas Medical Branch
Location: Angleton,TX, USA
Date: 2024-12-24T23:27:10Z
Job Description:
EDUCATION & EXPERIENCEMinimum Qualifications:Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.LICENSES, REGISTRATIONS OR CERTIFICATIONSRequired: For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position.Job Description:The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.ESSENTIAL JOB FUNCTIONSCUSTOMER SERVICE:* Provides high level customer service in all interactions with internal and external customers.* Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.* Answers calls accurately and with exceptional customer service at all times.* Ensures caller's needs are met and accurate information is obtained.* Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate.* Acts as patient advocate and liaisons with various departments to meet mutual goals.* Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail.* Addresses concerns of patients, provides service recovery, and escalates issues as needed.SCHEDULING:* Applies the policies of the clinical entity to schedule appointments.* Coordinates financial counseling for day surgery.* Completes reminder calls to patients for scheduled appointments.* Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.* Provides out of pocket cost estimates to patients.* Counsels patients about unpaid bills.* Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.Equal Employment OpportunityUTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.Compensation
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