Patient Services Specialist I - TDCJ
: Job Details :

Patient Services Specialist I - TDCJ**Galveston, Texas, United States**Nursing & Care ManagementUTMB HealthRequisition # 2405075**EDUCATION/EXPERIENCE:**Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.**JOB DESCRIPTION:**The Patient Services Specialist I create a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.**ESSENTIAL JOB FUNCTIONS:**SERVICE:+ Provides high level customer service in all interactions with internal and external customers.+ Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.+ Answers calls accurately and with exceptional customer service at all times.+ Ensures caller's needs are met and accurate information is obtained+ Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate.+ Acts as patient advocate and liaisons with various departments to meet mutual goals.+ Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail.+ Addresses concerns of patients, provides service recovery, and escalates issues as needed.SCHEDULING:+ Applies the policies of the clinical entity to schedule appointments.+ Coordinates financial counseling for day surgery.+ Completes reminder calls to patients for scheduled appointments.+ Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.+ Provides out of pocket cost estimates to patients.+ Counsels patients about unpaid bills.+ Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.ARRIVAL:+ Arrives patients and prepares paperwork/chart for visit.+ Appropriately receipts all monies collected, tokens distributed, and deferments authorized.**SALARY RANGE;**Salary commensurate with experience.**Equal Employment Opportunity**UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.Compensation