Job Summary:The Patient Sitter is responsible for providing patient care and service recovery while ensuring the smooth operation of patient intake and appointments. The role includes verifying patient eligibility, collecting patient balances, managing credit card authorizations, and assisting with radiology appointments. The Patient Sitter will work to enhance patient experiences, drive kiosk registration usage, and address patient inquiries. This position plays a key role in patient registration, discharge, and eligibility verification.
Key Responsibilities:- Patient Intake and Appointment Coordination:
- Organize and coordinate patient intake and appointments to ensure timely service.
- Billing and Authorization:
- Increase credit card authorizations for billing purposes, ensuring smooth financial processing.
- Collect patient balances bi-weekly, maintaining accuracy in records.
- Eligibility Verification and Radiology Authorization:
- Verify patient eligibility for services and request authorizations for radiology appointments.
- Patient Information Management:
- Accurately enter and update patient information in the system.
- Direct calls to the appropriate associates to ensure effective communication.
- Patient Engagement and Care:
- Provide excellent patient care and service recovery, increasing patient satisfaction.
- Address patient questions related to insurance and medical procedures.
- Kiosk Registration Support:
- Successfully increase patient use of Kiosk registration, enhancing the patient experience.
- Registration and Discharge:
- Ensure that patients are registered and discharged in a timely and efficient manner.
Required Qualifications:- Education: High School Diploma or equivalent (Required).
- Licenses/Certifications: Basic Life Support (BLS) Certification (Required).
Additional Information:- Shifts: Day shifts (8-hour shifts).
Education: High School
Certification: Basic Life Support