Patient Support Manager
: Job Details :

Posting SummaryLogo Posting Number STA00914PO24 Job Family Medical Office Administration Job Function Patient Support USC Market Title Patient Support Supervisor Link to USC Market Title Job Level M0 - Managerial Business Title (Internal Title) Patient SupportManager Campus Columbia Work County Richland College/Division Division of Student Affairs and Academic Support Department SAAS UHS Health Services State Pay Band 5 Approved Starting Salary $45,133 Advertised Salary Range $45,133 - salary commensurate with qualifications. Location of Vacancy Part/Full Time Full Time Hours per Week 40 Work ScheduleStandard working schedule: 8:00am - 5:00pmMust be willing to work a flexible schedule to meet the needs of the department.Basis 12 months Job Search Category Health and Human ServicesAbout USCAbout University of South CarolinaFrom the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.Inclusive Excellence StatementAt the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees.Benefits for FTE PositionsThe University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the Working at USC section on the Applicant Portal at Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.Position DescriptionAdvertised Job SummaryPatient Support Manager* Are you a details person who enjoys finding opportunities for process improvement?* Can you provide excellent customer service and follow-up?* Do you have strong administrative experience and the ability to learn new processes and systems quickly?The Patient Support Manager is responsible for the daily operations of Student Health front desk operations. This role involves managing staff, coordinating patient care, handling administrative tasks, and ensuring compliance with healthcare regulations. Responsibilities include scheduling, customer service, data entry, documentation, medical records management, referrals, and assisting with the specific needs of Student Health Services.Primary Duties:* Manage a healthcare administrative team* Oversee day-to-day operations of Patient Support Services including scheduling, patient flow and insurance verification.* Maintain and implement patient support policies and procedures including monitoring access and use of protected health information (PHI)Perks:* Benefits you will not find elsewhere! ( paid tuition, state benefits, state retirement, and more!)* An engaging and collaborative on-campus environment* Opportunities for professional development. Related Minimum Required Education and ExperienceRequires a bachelor's degree and 3 or more years of experience, which may be substituted by an equivalent combination of certification, training, education, and/or experience.Required Certification, Licensure/Other Credentials Preferred QualificationsBachelor's degree and 5 years related experience in health information management, healthcare administration, business management, public administration or administrative services. Experience working in a fast-paced health care environment. Willing to maintain a flexible work schedule as needed and adjust positively to the rapid changes in healthcare. Experience working within a college healthcare setting. Member of AHIMA or certification in a medical office administrator program.Knowledge/Skills/AbilitiesFamiliarity with medical terminology and healthcare. Excellent communication and interpersonal abilities. Proficiency in electronic health records (EHR) systems and office software. Ability to work in a fast-paced environment. Strong knowledge of medical office procedures, including dissemination of Medical health records, billing, coding, insurance. Excellent organizational and time management skills. Strong leadership and communication skills. Ability to work independently and as part of a team. May require occasional evening or weekend hours.Job DutiesJob DutyLead and manage a healthcare administrative team, fostering a collaborative and patient centric environment. Collaborate with staff to ensure adequate and appropriate staffing levels. Manage employee schedules. Foster a positive work environment and promote teamwork. Recruits, hires, trains, and evaluates the administrative team. Administers employee policies and procedures. Manage employee performance and address any issues. Maintains employee records and ensures compliance with labor laws.Essential Function Yes Percentage of Time 30 Job DutyOversees the day-to-day operations of Patient Support Services including scheduling, patient flow, and insurance verification. Implement and maintain Patient Support Service policies and procedures. Monitors access and use of protected health information (PHI). Ensures adherence to all regulatory requirements, including HIPAA and FERPA. Manages the purchasing and inventory of office supplies and equipment.Essential Function Yes Percentage of Time 30 Job DutyApplies critical thinking skills to address patient concerns and resolve issues in a timely and professional manner. Implement initiatives to improve patient experience. Promotes a positive and welcoming environment for patients and staff. Participates in strategic planning for the department. Provides oversight of patient support budget activitiesEssential Function Yes Percentage of Time 15 Job DutyMaintain accurate patient records and ensure data security. Manage medical record protocols, procedures, rules, and regulations and ensures compliance with HIPAA , FERPA, OSHA, and HITECH for Student Health and Well-Being. Stay updated on changes in healthcare laws and policies. Prepares reports and correspondence as needed. Manages the office's electronic health records (EHR) system as it relates to their area of responsibility. Maintains confidentiality of patient information.Essential Function Yes Percentage of Time 10 Job DutyManages and analyzes all referral activities, including the referral appointment process, resolution of problems, and tracking of referral metrics.Essential Function Yes Percentage of Time 15Position AttributesEmployees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.Safety Sensitive or Security Sensitive Yes Hazardous weather category EssentialPosting Detail InformationNumber of Vacancies 1 Desired Start Date Job Open Date 11/20/2024 Job Close Date 01/04/2025 Open Until Filled No Special Instructions to ApplicantPositions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.We are only accepting applications submitted by January 4, 2025.The University of South Carolina offers a valuable benefits package including but not limited to:* Health and Life Insurance* Retirement Programs* Paid Tuition* Dependent Scholarships* Annual Leave* Sick Leave* 13 Paid Holidays (including an extended December holiday)* Paid Parental Leave* Professional Development OpportunitiesClick here to learn more about why you should work at USC.Quicklink for Posting EEO StatementThe University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.Supplemental QuestionsRequired fields are indicated with an asterisk (*).* * Do you have at least a Bachelor's Degree and 3 or more years of experience, which may be substituted by equivalent combination of certification, training, education, and/or experience?* Yes* NoApplicant DocumentsRequired Documents* Cover Letter* Resume* List of References and Contact InformationOptional Documents