Location: Wilmington,NC, USA
Job Description
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Impact the lives of patients through concierge transport services and your compassionate bedside manner.
Sodexo is Growing! We are seeking a Manager to oversee Patient Transport for Novant Health New Hanover Regional Medical Center in Wilmington, NC. This Manager will oversee a department of approximately 21 frontline employees who are responsible for moving patients from one part of the 800 bed hospital to another and will be required to complete Basic Life Support (BLS) training. The shift will be approximately 8AM-5PM or 9AM-6PM including some weekends and holidays.
The successful candidate will:
* Maintain and inspect transport equipment, as well as related logistics, documentation and reporting;
* Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner;
* Respond to and/or managing calls through the Service Response Center;
* Be responsible for driving patient satisfaction scores;
* Provide a clean and safe environment for patients, visitors and staff;
* Work with the Environment of Care Committee and Infection Prevention Director;
* Effectively manage the Unit Operating System; and/or
* Support a diverse and inclusive workforce.
Is this opportunity right for you? We are looking for candidates who have:
* experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
* knowledge of patient care services in a healthcare setting;
* Service Response Center or call center experience;
* in depth knowledge of quality control systems such as TRAKKAR or TeleTracking, as well as other Sodexo systems such as UOS, Gold Check, ENGAGE and black light inspections;
* a basic understanding of Environmental Services/Housekeeping services;
* experience with vendor and contract management, as well as union and contract negotiations;
* the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
* experience effectively managing projects within agreed upon timelines;
* strong financial acumen and budget management experience;
* proficiency with computers and other technology;
* strong leadership skills and the ability to work independently to drive program compliance and reach project target dates of completion;
* 3-5 years previous General Manager/Director level patient transport or Service Response Center experience in a hospital or healthcare environment; and/or
* strong hospitality or customer service experience.
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
* Medical, Dental, Vision Care and Wellness Programs
* 401(k) Plan with Matching Contributions
* Paid Time Off and Company Holidays
* Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 1 year work experience in functional areas such as call center technology, computer applications, process improvement, or related areas
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!