Location: Lancaster,PA, USA
Enforces parking violations and performs other patrol services support tasks as assigned.
* Follows safe practices in the performance of duties.
* Enforces parking regulations.
* Answers calls of service related to parking complaints.
* Remains in constant radio contact with the Police Bureau to report any unsafe or unlawful situations.
* Maintains assigned equipment in clean and operable condition.
* Delivers correspondence to various offices within the City, as assigned.
* Regulates, directs, and controls vehicular and pedestrian traffic when assigned.
* Provides traffic control at various parades and special City functions, requiring traffic control or crowd control, as assigned.
* Regulates and controls traffic at a school street crossing point, providing protection to children crossing the street, when substituting for a School Crossing Guard.
* Initiates 48-hour checks for Abandoned Vehicles and complete and forward appropriate paperwork.
* Maintains records according to established procedures.
* Communicates clearly with customers and staff.
* Responds to questions and concerns from the general public.
* Deals tactfully and courteously with the public and maintains composure in difficult and/or stressful situations.
* Performs tasks as directed by OIC of Patrol Services.
Education, Training and Experience
* Graduation from High School or completion of GED is required.
Licenses and Certificates
* Possession of a valid Pennsylvania State Driver's License is required.
* Ability to become first aid certified within one (1) year in position is required as well as the ability to utilize these skills in an emergency situation.
Environmental Conditions
* Exposed to inclement weather and extreme temperature, including long periods of standing outdoors.
* Works outdoors and indoors with, or without, heat and/or air conditioning.
* Exposure to noise and pollution.
Safety Equipment Used or Needed
* None
Comments
* Satisfactory passing of drug screening, background investigation, polygraph, and all requirements of the Criminal History Records Act, Chapter 91 of the Pennsylvania Crimes Code is required.
* Works around motorized or moving equipment and machinery.
* This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities.
* Knowledge of safe practices related to enforcement of parking violations.
* Knowledge of City streets is required.
* Ability to comprehend the use of a hand held computer device is required.
* Ability to operate a vehicle on private and public streets is required.
* Ability to perform basic computer tasks is required.
* Ability to interpret, verify, and accurately enter data into an electronic/computerized device is required.
* Ability to provide information, in a courteous, friendly, yet firm manner when dealing with the public is required.
* Ability to maintain composure in difficult situations is required.
* Ability to keep neat and accurate records is required.
* Positive interpersonal skills are required.
* Proven ability to respond quickly and effectively to emergency situations is required.
* Proven ability to follow directions and complete assignments is required.
* Proven ability to read, write, speak and comprehend English is required.
* Proven ability to work as part of a team and to collaborate successfully with others is required.
* Proven ability to adapt to new or changed situations and to show flexibility in making improvements in work processes and operations is required.
* Proven ability to exhibit customer-centered behaviors and to focus on customer needs is required.
* Proven ability to commit to excellence in service and to continuous improvement is required.