Patrol Service Aide
: Job Details :

Enforces parking violations and performs other patrol services support tasks as assigned.Follows safe practices in the performance of duties.Enforces parking regulations.Answers calls of service related to parking complaints.Remains in constant radio contact with the Police Bureau to report any unsafe or unlawful situations.Maintains assigned equipment in clean and operable condition.Delivers correspondence to various offices within the City, as assigned.Regulates, directs, and controls vehicular and pedestrian traffic when assigned.Provides traffic control at various parades and special City functions, requiring traffic control or crowd control, as assigned.Regulates and controls traffic at a school street crossing point, providing protection to children crossing the street, when substituting for a School Crossing Guard.Initiates 48-hour checks for Abandoned Vehicles and completes and forwards appropriate paperwork.Maintains records according to established procedures.Communicates clearly with customers and staff.Responds to questions and concerns from the general public.Deals tactfully and courteously with the public and maintains composure in difficult and/or stressful situations.Performs tasks as directed by OIC of Patrol Services.Education, Training and ExperienceGraduation from High School or completion of GED is required.Licenses and CertificatesPossession of a valid Pennsylvania State Driver's License is required.Ability to become first aid certified within one (1) year in position is required as well as the ability to utilize these skills in an emergency situation.Environmental ConditionsExposed to inclement weather and extreme temperature, including long periods of standing outdoors.Works outdoors and indoors with, or without, heat and/or air conditioning.Exposure to noise and pollution.Safety Equipment Used or NeededNoneCommentsSatisfactory passing of drug screening, background investigation, polygraph, and all requirements of the Criminal History Records Act, Chapter 91 of the Pennsylvania Crimes Code is required.Works around motorized or moving equipment and machinery.This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities.Knowledge, Skills, and AbilitiesKnowledge of safe practices related to enforcement of parking violations.Knowledge of City streets is required.Ability to comprehend the use of a hand held computer device is required.Ability to operate a vehicle on private and public streets is required.Ability to perform basic computer tasks is required.Ability to interpret, verify, and accurately enter data into an electronic/computerized device is required.Ability to provide information, in a courteous, friendly, yet firm manner when dealing with the public is required.Ability to maintain composure in difficult situations is required.Ability to keep neat and accurate records is required.Positive interpersonal skills are required.Proven ability to respond quickly and effectively to emergency situations is required.Proven ability to follow directions and complete assignments is required.Proven ability to read, write, speak and comprehend English is required.Proven ability to work as part of a team and to collaborate successfully with others is required.Proven ability to adapt to new or changed situations and to show flexibility in making improvements in work processes and operations is required.Proven ability to exhibit customer-centered behaviors and to focus on customer needs is required.Proven ability to commit to excellence in service and to continuous improvement is required.#J-18808-Ljbffr