Pay Clerk - Army Military Pay Office Support Strategic Resources, Inc. (SRI) is an international, ISO 9001:2015 Certified, CMMI Maturity Level 3 Rated full-service provider with more than 36 years' experience in the Federal, military, and commercial marketplaces. Overview: SRI provides Army Military Pay Office support in the areas of financial management services support to the United States Army at Fort Bliss, TX; Fort Cavazos, TX; Fort Drum, NY; and Schofield Barracks, HI. Services include general customer service support and inquiries, Soldier readiness point customer service, and finance in and out-processing. Peripheral task requirements include processing and management of voucher documents. Extension reviews include expenses as indicated on the voucher, supporting documents and travel orders to ensure service members are paid correctly. The pay clerk delivers exceptional customer service and receives, verifies required documentation, processes and tracks all pay actions/transactions, and follows up and corrects resulting rejections. Duties and Responsibilities:
- Answer personal inquiries about military or travel pay.
- Review and process financial documents.
- Ensure financial documents are complete and accurate, returning documents that are incomplete or incorrect.
- Provide accepted Unit Transmittal Letters to the section Non-Commissioned Officer.
- Conduct in-processing PCS out-processing finance transactions.
- Provide timely and accurate military pay processing services.
- Comply with the Privacy Act and all applicable agency regulations on individual privacy.
Qualifications/Education/Skills:
- High school degree, some college preferred.
- Excellent verbal and written communications skills.
- Must speak, read, and comprehend English.
- Must possess sound organizational skills.
- Proficient in Microsoft Office - Power Point, Excel, Word, Access.
- Must possess excellent customer service skills with the ability to interact with others in a professional manner.
- Must be a US Citizen.
- Military background or familiarity with the military is preferred.
- Quality control experience preferred.
- Must be able to obtain a favorable Tier 3 security investigation.
Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements can typically be characterized as sedentary. Work involves exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. General Office Demands:
- Must be able to operate general office equipment including but not limited to computer, phones and related media and information devices on most or all workdays.
- Ability to communicate and interact with others, both in person and/or by telephone to conduct business.
- Working under time pressure.
- Working rapidly for long periods to meet deadlines.
- Limited work on weekends and alternate duty hours.