Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded groupcoverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans. Medical Mutual' s status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead,we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life. Payment Control Specialist I Processes routine corporate cash receipts and adjustments. Balances daily cash deposits via next day banking reports and Accounts Receivable system data queries. Payment Control Specialist II Processes routine to moderately complex corporate cash receipts and adjustments. Balances daily cash deposits via next day reports. Sr. Payment Control Specialist Processes routine to complex and/or varied corporate cash receipts and adjustments. Researches, analyzes and resolves payments in unknown suspense accounts and customer inquiries tickets in work queue. Responsibilities Payment Control Specialist I
- Processes routine corporate-wide lockbox cash receipts ensuring updates to customer accounts are timely to avoid cancellations and non- premium cash is properly recorded.
- Processes routine cash and accounts receivable adjustments (refunds, NSF's, bank adjustments and transfers, etc.) to customer accounts to ensure proper balance is reflected.
- Ensures proper daily controls, remote deposit, application to Accounts Receivable and balancing of physical checks.
- Conducts research to ensure that customer payments are applied to the appropriate customer account and invoice.
- Researches unidentified payments to place onto customer account in an efficient manner.
- Performs other duties as assigned.
Payment Control Specialist II
- Processes routine to moderately complex corporate-wide lockbox and electronic lockbox cash receipts ensuring updates to customer accounts are timely to avoid cancellations and non- premium cash is properly recorded.
- Conducts research and provides responses to customer payment inquiries while utilizing information gathered to apply and adjust receipts/accounts receivable balances.
- Processes routine to moderately complex cash and accounts receivable adjustments (refunds, NSF's, bank adjustments and transfers, etc.) to customer accounts to ensure proper balance is reflected.
- Researches unidentified payments to ensure that they are applied to the correct accounts receivable system and customer account.
- Conducts research to ensure that customer payments are applied to the appropriate customer account and invoice.
- Performs other duties as assigned.
Sr. Payment Control Specialist
- Balances daily payment activity utilizing bank reporting and moderately complex database queries to ensure accurate receipt postings on a daily basis.
- Balances daily system interfaces and works with Financial Analyst to assure that all out of balance conditions are addressed immediately.
- Conducts research and provides responses to customer payment inquiries while utilizing information gathered to apply and adjust receipts/accounts receivable balances.
- Processes complex corporate-wide cash receipts (Government payments and reconciliation) ensuring updates to customer accounts are timely to update customer paid to date, accuracy of cancellations, and non-premium cash is properly recorded.
- Processes complex cash and accounts receivable adjustments (Underwriting agreement adjustments and mandated Department of Insurance adjustments) to customer accounts to ensure proper balance is reflected.
- Provides ongoing training and assistance to junior levels.
- Performs other duties as assigned.
Qualifications
Payment Control Specialist I Education and Experience:
- Associate's Degree in Business, Accounting or related field or equivalent combination of training and experience. Bachelor's Degree a plus.
- Up to 1 year experience in accounts receivable, collections, billing or payment processing which includes interacting with customers or third parties.
- Health insurance or financial services industry experience preferred.
Technical Skills and Knowledge:
- Knowledge of Accounts Receivable.
- Basic knowledge and understanding of Generally Accepted Accounting Principles.
- Basic Microsoft Office skills.
- Strong mathematical skills.
Payment Control Specialist II Education and Experience:
- Associate's Degree in Business, Accounting or related field or equivalent combination of training and experience. Bachelor's Degree a plus.
- 1 year experience as a Payment Control Specialist or equivalent experience in accounts receivable, collections, billing or payment processing, which includes interacting with customers or third parties in the health insurance industry.
- Health insurance or financial services industry experience preferred.
Technical Skills and Knowledge:
- Knowledge of and the ability to apply fundamental Accounts Receivable concepts.
- Knowledge and understanding of Generally Accepted Accounting Principles.
- Intermediate Microsoft Office skills.
- Strong mathematical skills.
Sr. Payment Control Specialist Education and Experience:
- Bachelors' Degree in Business, Accounting or related field preferred, but will consider collective experience, training and education.
- 3 years experience as a Payment Control Specialist or equivalent experience in accounts receivable, collections, billing or payment processing which includes interacting with customers or third parties in the health insurance industry.
Technical Skills and Knowledge:
- Strong knowledge of and the ability to apply fundamental concepts in Accounts Receivable.
- Knowledge and understanding of Generally Accepted Accounting Principles.
- Intermediate to advanced Microsoft Office skills.
- Strong mathematical skills.
Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes: A Great Place to Work:
- We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
- Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
- On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
- Discounts at many places in and around town, just for being a Medical Mutual team member.
- The opportunity to earn cash rewards for shopping with our customers.
- Business casual attire, including jeans.
Excellent Benefits and Compensation:
- Employee bonus program.
- 401(k) with company match up to 4% and an additional company contribution.
- Health Savings Account with a company matching contribution.
- Excellent medical, dental, vision, life and disability insurance - insurance is what we do best, and we make affordable coverage for our team a priority.
- Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
- Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
- After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.
An Investment in You:
- Career development programs and classes.
- Mentoring and coaching to help you advance in your career.
- Tuition reimbursement up to $5,250 per year, the IRS maximum.
- Diverse, inclusive and welcoming culture with Business Resource Groups.
About Medical Mutual: Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us. There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans. We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work. At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status. We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.