Join one of the fastest growing rewards/fintech startups in the world - Benjamin! Backed by Play Ventures and F4 Fund, we're all about making everyday actions rewarding. We're looking for an experienced Payment Fulfillment Manager to help us take things to the next level.At Benjamin, we give users real cash rewards-what we call MoMos (Money Moments)-for things they're already doing. From playing games and watching ads to everyday card purchases with cash back, we're all about putting money back in people's pockets.What you'll do:
- Manage the end-to-end payments process for customer rewards, ensuring accuracy and timeliness of payments.
- Ensure seamless integration with multiple payment platforms (ACH, PayPal, Venmo, gift cards, etc.).
- Troubleshoot and resolve payment issues, discrepancies, and customer inquiries related to payments.
- Monitor payment queues, conduct periodic audits, and report on payment performance and processing times.
- Work with the product team to improve the user experience and optimize payment workflows.
- Ensure compliance with relevant regulatory and security standards in payments processing.
- Work closely with our fraud and risk management teams to ensure we are paying the right customers
- Manage relationships with third-party payment providers and ensure platform availability and efficiency.
- Generate and analyze reports related to payment transactions, costs, and volume.
- Implement process improvements to enhance payment efficiency, reduce costs, and minimize fraud.
- Collaborate with the finance department to ensure proper reconciliation of funds and reporting.
What we're looking for:
- Bachelor's degree in finance, business, or a related field.
- 5+ years of experience in payments management, preferably within a rewards or fintech platform.
- Deep understanding of various payment methods, including ACH, PayPal, Venmo, and gift cards.
- Familiarity with payment gateways, processing fees, and reconciliation processes.
- Strong problem-solving and analytical skills with attention to detail.
- Excellent communication and interpersonal skills to work cross-functionally with internal teams and external providers.
- Experience with payment processing compliance and risk management.
- Proficient in using payment processing software and financial management tools.
You're a great fit if:
- Experience in managing global payments and foreign exchange transactions.
- Knowledge of digital wallets and emerging payment methods.
- Familiarity with financial regulations (e.g., PCI-DSS, NACHA).
Why Join Us?
- Competitive pay: We offer great salaries and bonuses.
- Thriving in Hyper-Growth: Immerse yourself in the dynamic environment of a hyper-growth startup, where you'll encounter daily challenges and avenues for professional advancement.
- Cutting-Edge Collaboration: Engage with innovative technology and join a fast-paced team known for its forward-thinking approach and commitment to innovation.
- Positive Workplace Culture: Experience a professional yet enjoyable atmosphere, where hard work is valued alongside a sense of humor and camaraderie, fostering a fulfilling work environment.
About BenjaminBenjamin is reshaping the future of cash rewards with a simple idea: everyday actions should earn you cash. Whether you're making a purchase, playing a mobile game, or watching an ad, you get rewarded with Benjamin Money Moments. It's that simple.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.