We are looking for a dedicated, service-minded, and creative Payment Operations Specialist to be at the heart of our payment operations, managing payment transactions with the utmost attention to service quality, data security, and regulatory adherence using our Paynode payment platform. What you will be doing
- Lead new members worldwide through initiation and Know Your Business (KYB) procedures.
- Introduce and drive cutting-edge payment features.
- Offer payment assistance and resolve transactional issues.
- Provide swift resolutions and valuable insights to relevant teams for development and delivery.
- Assist internal teams with payment development, aiming for operational excellence.
- Collaborate with product, engineering teams, and external partners to troubleshoot and address payment issues systematically.
- Ensure a seamless transaction experience.
- Contribute to the enhancement of payment systems through strategic automation.
What you will bring along
- Three years of experience in electronic payments or compliance.
- A Bachelor'sdegree in Finance, Business Administration or related field.
- Rich history of cross-functional collaboration with departments such as Product, Finance, Legal, CX, and Engineering.
- Proven track record in spearheading continuous improvement initiatives.
- Robust problem-solving capabilities.
- Exceptional communication skills to bridge cultural divides and operate across different time zones.
- Customer-focused and strategic mindset with a data-driven approach.
- Experience in establishing and monitoring key metrics.
- Proactive in independently identifying and addressing issues.
- Adaptive to change with ease and committed to continuous learning and development.
- You embody a sense of ownership and responsibility in all undertakings.
Why Avinode Group?
- We offer you a workplace where we have high engagement and where creativity and curiosity is always much appreciated - your ideas will be heard.
- We have a remote-first work environment.
- Our Synergy events bring all Noders across departments together in-person to collaborate on a professional level, as well as have fun which is equally as important.
- We have opportunities to develop your skills or to learn new things with training. We want to support your development and dreams.
- We're growth-oriented, entrepreneurial, ambitious and will support you to exceed your goals.
- You will be surrounded by exceptionally talented driven people who are in pursuit of excellence.
- By working together, you will experience your standards, expectations and confidence take a quantum leap forward.
So don't see this as any ordinary job; you are joining a force to make change, and you are at the Core of this! Want to join our crew? Find more fun facts about our Noders (that's what we call ourselves) and our culture on our website.Kindly apply for this position through the apply button with your CV and cover letter in English as soon as possible. We are not able to accept applications via email. Please note that selections will be running continuously so don't wait to apply! About Avinode Group Avinode Group offers a fully connected suite of essential B2B software to enable Business Aviation professionals through the entire workflow of managing, sourcing, and booking aircraft. Founded in the heart of Sweden in 2002, we support around 2,000 companies globally. Our essential tools are designed to minimize stress and maximize profit for brokers and operators. The suite includes the world's leading sourcing platform for air charter, making it easy to find aircraft, book trips, and market aircraft globally. Air charter operators and flight departments are provided with a fully cloud-based fleet management system to make flight operations smoother. Our customers can rely on a hassle-free process from quoting to booking and paying with a fully integrated payment solution. With 150+ Noders spread between Sweden and the US, our flexible and collaborative culture empowers everyone to come forward with new ideas, try them out, make some mistakes, and initiate dialogue. Avinode Group seeks candidates who thrive on exciting assignments and can collaboratively work alongside other intelligent, humorous, and dedicated co-workers. Our roots are firmly planted in our core values, which inspire us daily to exceed expectations. Avinode Group is owned by CAMP Systems, which is the leading provider of aircraft compliance and health management services to the global business aviation industry. We are an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. Want more details? Discover the value our essentials bring to our customers every day