Payment Processing ManagerJob Description Company OverviewAt Plumb, we focus on the numbers so our clients can focus on growing their business- helping them save time and gain clarity while remaining in control.We provide premier family accounting and Bill Pay services to ultra-high net worth (UHNW) families and family offices nationwide.Our 13 Principles ( are at the core of who we are and continuously strive to be. Who we are (as individuals and members of the Plumb community) is consistently reflected in what we do. If you embrace a similar mindset, we encourage you to read on.Core Job FunctionsAt Plumb, our Payment Process Managers are resourceful problem solvers and strategic, business-minded professionals who thrive in a fast-paced working environment. Payment Processing Managers are critical thinkers and remain calm under pressure. Payment Processing Managers are experts at balancing detailed projects and tight deadlines. Payment Processing Managers analyze challenges, identify solutions and execute.
- Team Operations and Management - Understand the metrics of a successful, engaged team that works efficiently and effectively in providing our services to clients.
- Ensure Bill Pay Review and Approvals adhere to internal controls and processes. Ensure financial objectives are met by forecasting requirements, preparing annual budgets, scheduling expenditures, and analyzing variances.
- Ability to handle conflicting priorities
- Conduct on-going process improvement and appropriate follow-up activities to guarantee issue resolution. Document processes for training and internal controls.
- Client Management -Oversee client interaction to ensure you and your team are consistently providing excellent client service by meeting and exceeding expectations.
- Ability to customize the client experience and develop relationships to meet specific goals and needs.
- Ensure issues are resolved with urgency, keep your team focused on the numbers so your client can focus on building their business.
- Set clear objectives and manage expectations through proactive communication, thorough financial analysis, and problem solving.
- Team Development - Ensure employees are engaged, trained, capable and providing the best customer serviceto your client.
- Manage day to day deliverable and prioritize workload.
- Provide mentorship, technical training, and collaborate with peers to support the evolving needs of your client and team.
- Train, develop and coach your team. Assist in career mapping and personalized training plans to help motivate and foster your team's success.
- Think Plumb- Bring new ideas to the table that add value to our Plumb community: focus on responsive solutions that help manage client and team expectations. Model Plumb Principles in action to staff and instill these principles into your team.
Software SkillsThe following software systems are used, and extensive experience is highly preferred:
Skillsets and Recommended RequirementsWe are looking for a candidate who can handle the transactional and managerial aspects of getting the job done while streamlining processes to ensure profitability and the growth of your team going forward. Here are the primary skillsets and characteristics a successful candidate will possess:
- Bachelor's Degree in Accounting or Finance or equivalent experience required
- Experience with High Net Worth families and individuals highly preferred.
- 5+ years in Management experience
- Organized, detail-oriented, and ability to be a task master if/when necessary.
- Strong communication skills (written and verbal) and presentation skills.
- Experience working remotely.
- Experience managing internal processes and finding efficiencies.
- Intermediate to advanced computer skills working with various office equipment, computers and programs including databases, Word, Outlook, PowerPoint, and Excel.
First 30 Days: Learning and Observing
Onboarding and Understanding- Familiarize with Plumb's 13 Principles, company policies, processes, and systems.
- Understand the client including needs, processes, reporting calendar, deadlines, and key deliverables.
- Review recent financial reports to grasp the client's needs and any critical issues.
- Get up to speed with software used on a day-to-day basis.
Building Relationships:- Establish relationships with key stakeholders, with peers and employees by participating in Manager Huddles and scheduling one-on-one meetings with direct reports.
- Meet with team members to understand their roles, challenges, and expectations.
Assessing Current Processes:- Evaluate the current financial reporting process, tools, and technologies.
- Identify key areas of improvement, risk, or inefficiency.
Days 30 to 60: Contributing and Collaborating
Process Improvement:- Begin proposing changes to streamline the bill pay process.
- Propose any systems or software gaps and enhancements.
Days 60 to 90: Driving Initiatives and Delivering Results
Implementing Larger Process Changes:- Collaborating with peers, roll out significant process or system improvements identified earlier with a focus on automation.
Create thorough documentation on client specific processes and needs.