Navient Business Processing Group LLC Job Description Duncan Solutions, a wholly owned subsidiary of Navient, is a full-service tolling and parking management company and a leading provider of parking management services to municipal and commercial clients, including citation processing, debt collections, and integrated parking management services. What started as a family business in 1936 has grown to become a preferred partner of the nation's parking and tolling authorities with a presence in Canada. The Payment Processor position is responsible for generating, processing and recording payments accurately, timely, and efficiently $16.00/ hr PLUS bonus opportunity AND Benefits!!! This position works in the office at 325 Daniel Zenker Drive Horseheads, NY 14845 Working Hours Monday-Friday 9:15am -6:15pm with occasional weekend hours. Lucrative employee referral program earning $500/referral after 6 months of service! Process Consumer Payments
- Access safe utilizing dual controls & obtain payments and documents for daily processing.
- Process payments received in the mail into various collection platforms.
- Run electronic payments (IVR, Web, ACH, etc.) in the applicable collection platform.
- Post returned checks (non-sufficient funds, account closed; etc.) in the applicable collection platform.
- Identify and return payments for accounts that are no longer assigned to our company.
- Log exceptions & suspense items.
- Secure payments and documents in locked storage as needed.
Print and Balance Checks - Electronically process and print PACs (Pre-Authorized Check Drafts).
- Balance PACs to reports generated from the various platforms.
- Mail checks to clients with lockbox requirements.
Report Processing - Daily and monthly cash journals, over payment and cash discrepancy reports.
- Over payment report for Operations to review.
- Daily check reports for balancing.
- Other miscellaneous reports when needed.
- Prepare check requests for consumer or POE's (Place of Employment).
Daily Mail - Assist with mail retrieval from the Post Office.
- Sort, open, batch, scan via OPEX and log daily mail.
- Distribute consumer payments and correspondence as per department SOP
Reconciliation/Daily Bank Deposits - Reconcile and balance cash journals to the bank deposits.
- Scan and log all payments using the deposit scanner.
- Archive deposit images daily for retention and research.
- Scan daily work to accounting.
Special Assignments - Assist management with policy, and procedural issues involving consumer payments.
- Assist management with payments application conversions or upgrades.
- Internal regulatory training.
- Any other assignments upon request.
MINIMUM REQUIREMENTS: - 6 - 12 months experience in collections or a clerical/administrative environment or equivalent.
- Basic knowledge in Microsoft Office including Word, Excel and Outlook.
- Must have good calculator and math skills.
- High School Diploma or the equivalent.
- Must be of driving age and obtain and maintain a valid state-issued driver's license. Require a driving record check and prefer to be accident and ticket free for at least a year. Employee must not use any drugs or substances that would interfere with the ability to drive safely.
PREFERRED QUALIFICATIONS - Customer Service skills.
- Previous data entry experience.
- Computer Skills with the ability to work with Microsoft Excel effectively.
- Ability to work in a fast paced environment.
- Detail oriented.
- Have positive can do attitude.
- Willingness to learn new tasks.
- Flexibility to reorganize day as needed to meet client deadlines.
- Team oriented in accomplishing department goals.
- Organizational and time management skills.
- Must possess good communication skills including verbal and written.
- Work quietly and independently.
- Understand and follow NPI and Segregation of Duty procedures at all times.
- Suggest enhancements to processes and assist in creating efficiency's within department.
- Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
- While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; use hands to finger, handle, or feel objects, tools or controls; talk, hear, and walk; the employee is occasionally required to stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
IMPORTANT NOTICES: All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability. EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace